ATSICHS Family Wellbeing Worker

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

About the Role

We provide a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. We empower families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification and support positive outcomes for children and their families.

Duties

- Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through strong interagency partnerships to maintain annual service target of clients.
- Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
- Ensure all staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.




- Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools' and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
- Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
- Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
- Ensure staff utilise internal ATSICHS services, coordinating to ATSICHS medical, dental, kindy, and allied health services, as part of case plan. Ensure staff also enact specialist care pathways (mental health, allied health, child assessments etc).
- Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, current technologies, and evidence-based approaches to meet the evolving needs of our community.




- You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $113,313 per annum + 12% super.
- Multiple Permanent Full-Time roles available.
- Company provided laptop & mobile phone.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
- Flexible rostering hours/9 day fortnight options available.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
- Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings.

Skills And Experiences

- Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

- Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
- Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.

📌 Family Wellbeing Worker (Logan City)
🏢 Wuchopperen Health Service
📍 Logan City