Administration Assistant (Peer Identified) - Remote Role

National Mental Health Consumer Alliance - Sydney CBD NSW

The Australian Association of Peer Workers (AAPW) is a peer-led skilled membership body for mental health and suicide prevention peer workers. It is a national entity, auspiced by the National Mental Health Consumer Alliance (the Alliance), the peak body for mental health consumers.

The Alliance has received a grant from the Department of Health, Disability and Ageing to establish the AAPW over the next two and a half years. The initiative is being delivered in partnership with the Indigenous Australian Lived Experience Centre and Mental Health Carers Australia.

AAPW is committed to advancing the leadership, self-determination, cultural safety, and professional recognition of First Nations peer workers across Australia. The organisation recognises the unique strengths, knowledge, and healing practices held by Aboriginal and Torres Strait Islander peer workers and is committed to ensuring these are embedded across all aspects of our work.

About the Role

The role is responsible for supporting the General Manager and small team with the day-to-day running of the AAPW. This will include implementing systems improvements like the tracking and logging of significant reports on our project management and CRM software, assisting the General Manager with organisational and governance policy drafting, and coordinating significant events like in-person team gatherings and committee meetings.

We are looking for somebody with integrity, who takes confidentiality seriously, has fantastic attention to detail, and is happy to work remotely and autonomously most of the time.

As AAPW is a small organisation,



we are looking for a team member who is an all-rounder.

You can be based anywhere in Australia so long as you have an excellent internet connection and a safe working environment. Depending on where you live, you might also like to work from one of our member organisations' offices.

While this is a 2 day/week role, we would also welcome applications from people who wish to work the same number of hours over 4 or 5 days.

We would particularly welcome applications from applicants who are First Nations people, people who identify as LGBTQIA+, people with disability, Culturally and Racially Marginalised people, and anybody else who experiences marginalisation in society.

Key Responsibilities

A. Administration

Support the AAPW Team in its use of project management (Monday), CRM (HubSpot) systems and provide quality and useability improvements

Respond to inquiries regarding CRM systems access for our members, triage correspondence, and provide inbox management in a timely and effective manner

Support the General Manager with organisational and governance policies, including drafting and reviewing

Support the General Manager with research regarding grant opportunities

Organise in-person team gatherings, coordinate significant meetings, and arrange travel for the General Manager where required

B. Quality Improvement





Generate and implement ongoing evaluation and quality improvement activities and programs within the AAPW

C. General

Designated lived experience role: Applicants must be people with personal lived experience of mental health challenges, trauma, emotional distress, suicidality and/or recovery, or experience as a family member, carer or kin supporting someone through these challenges

Ensure all activities meet compliance with relevant legislation including Equal Employment Opportunity, Occupational Health and Safety, and all policies, procedures and guidelines as determined by the National Mental Health Consumer Alliance and Australian Association of Peer Workers

Perform other duties as required by the General Manager or their delegate

D. Reporting Requirements

The Administration Assistant will report to the General Manager

E. Team and Organisational Responsibilities

Work collaboratively with the AAPW team and contribute to a positive, inclusive and respectful workplace culture

Core Skills and Attributes

Values Driven: Demonstrated commitment to peer work values including empathy, mutuality, respect, integrity, inclusion, collaboration, and lived experience leadership

Flexibility: Demonstrated resilience and adaptability to work and act flexibly in an often challenging and changing context to meet organisational goals

Collaborative: Demonstrated effectiveness in, and commitment to, building, motivating, managing and maintaining a kind, respectful and collaborative team culture

Creative and Inquisitive: Develop and evaluate innovative approaches with new and fresh ideas and a positive approach

Organisation: Demonstrated ability to manage time and prioritise work projects to quickly respond to emergi

📌 Administration Assistant (Newcastle)
🏢 National Mental Health Consumer Alliance
📍 Newcastle