Job DescriptionAbout the Opportunity N We are seeking an experienced and commercially minded Customer Experience Manager to lead and elevate customer experience, customer relations and case management operations within a dynamic automotive organisation. N This is a senior opportunity to lead a customer experience and customer relations function, with real scope to shape service standards, improve systems and lift capability across a national dealer network. You’ll suit this role if you’re a confident people leader who can balance customer outcomes with commercial realities. N If you enjoy solving complex issues, using CRM insights to drive change, and working closely with senior stakeholders to improve the end-to-end customer journey, this role offers genuine influence and impact.About the Role N You will lead the customer experience and case management function, driving service performance, continuous improvement and consistency across channels and stakeholders. Nn Lead, coach and develop a high-performing customer experience team N Own end-to-end case management, including complex escalations N Set service standards, escalation pathways and resolution processes N Drive CRM workflow improvements,



reporting and data quality N Partner with dealer networks and internal teams to resolve root causes N Build dashboards and insights to guide strategy and reduce repeat issues NnSkills and Experience N To be considered for this role, you will ideally have: Nn Customer experience or customer relations leadership N Automotive industry exposure (dealer network, service, warranty or CRM) N Solid CRM capability (process, workflows, data quality and reporting) N Proven experience handling complex, high-pressure escalations N Strong stakeholder management and influencing skills NnWhat’s on Offer Nn High-impact leadership role with real ownership and visibility N Influence customer experience strategy, systems and processes N Work closely with senior leaders and key automotive stakeholders N Modern office environment based in NSW N Opportunity to drive measurable customer and dealer improvements NnOnly applicants with work rights in Australia will be eligible. N To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Joe Galea on 0415 686 282.

📌 Customer Experience Manager (Sydney)
🏢 Acclaimed
📍 Sydney