Cuscal is seeking a Team Leader, Client Care to guide and develop a high-performing Client Care team in a hybrid setting. You will drive consistent, high-quality customer outcomes while coaching others to solve problems and improve services across partnerships, technology, and operations.
In this role you will monitor service levels, coach staff, escalate significant issues, and lead process improvements, including exploring AI and automation opportunities to simplify workflows and reduce
📌 Client Care Team Lead — Hybrid (Sydney)
🏢 Cuscal
📍 Sydney
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