Transvirtual is seeking a hands-on Support and Onboarding Manager in Sydney to lead a small team and own the client onboarding journey end-to-end. You will manage escalations, optimize processes, and embed AI tooling to accelerate response times and client satisfaction.
You'll guide onboarding from contract signing to go-live, track progress, and report to executive leadership. A solid customer-first mindset and experience with SaaS support are essential.
📌 AI-Driven Customer Support (Sydney)
🏢 TransVirtual
📍 Sydney
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