Campus Location: Blacktown, Australia | North Sydney, Australia | Strathfield, Australia

Job No: APTAV129152#002

- Lead the day-to-day supervision, including training, guidance and mentoring of AskACU Centre Service Officers and AskACU Service Assistants.
- Are you a skilled communicator who listens actively, responds with empathy and can build trust with colleagues and students?
- ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
- Full time, continuing role at our Blacktown, North Sydney or Strathfield campus.

About the role:

Operating within AskACU Centre - NSW , you will lead the delivery of excellent client service to students and staff on campus. As AskACU Team Leader, you will:

- Oversee face-to-face service delivery, ensuring a positive customer experience on campus
- Resolve issues and support high-level enquiry management
- Supervise, train, guide and mentor AskACU Centre Service Officers and AskACU Service Assistants
- Help recruit and train a casual staffing pool that supports the smooth running of the local AskACU Campus

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Rudhra Nathan, Coordinator - AskACU Centres at: View email address on redirect.jobsurf.com.au

What we offer:

- The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
- Total remuneration valued to $116,410 - $125,049 total rem (pro rata) pa, including salary component $98,367 - $105,667 (pro rata) pa (HEW 6), employer contribution to superannuation and annual leave loading.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable,



dependent on your commencement date.
- As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

- Resume.
- Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
- Brief online responses to any pre-screening employment questions.

Applications close: 25-NOV-2026 at 11:59pm AUS Eastern Standard Time

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.

This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only).

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)





Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit:

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common positive. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact View email address on redirect.jobsurf.com.au to discuss your requirements in confidence.

About ACU:

Australian Catholic University (ACU) is a publicly funded university whose teaching, research and service is shaped by the vision of flourishing lives, thriving communities, and a more ethical future for our world. ACU has more than 2,500 staff and 34,000 students across eight campuses: Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU draws on the Catholic intellectual tradition which values human reason and welcomes everyone regardless of their faith, cultural tradition or circumstances. ACU invites all staff - both academic and professional - to embrace, and to support in ways meaningful to them, its mission to respect the dignity of every human person, to seek knowledge and to advance the common good.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

Learn more about Athena Swan

Lead the day-to day operations as the AskACU Team Leader for NSW, full time, continuing role at our Blacktown, North Sydney or Strathfield campus.

📌 NSW Team Leader, AskACU Centre (New South Wales)
🏢 Australian Catholic University
📍 New South Wales