- Passionate about building strong customer relationships and helping customers get greater value from their technology investments?
- Experienced in managing strategic customer accounts and coordinating services across multiple stakeholders?
- Ready to combine customer success, relationship management and commercial awareness to drive retention and long-term growth?

Practical Information

Location: Sydney, Australia | Reports to: Customer Success Lead | Work Arrangement: Hybrid | Working rights: Valid Australian working rights | Language Requirements: Professional level English, written and verbal | Learn more: softwareone.com/en-au

As our new Customer Success Manager , you will manage strategic customer relationships across Software & Cloud, ITPM and SAP, taking ownership of onboarding, service reviews, escalations and ongoing success. Working across customers and internal teams, you will strengthen relationships, coordinate priorities and identify opportunities to deliver greater value and grow long-term partnerships.

Key responsibilities

- Build and maintain strong relationships with key customer stakeholders,



acting as a trusted point of contact throughout the customer lifecycle.
- Manage customer onboarding, ongoing engagement and regular service reviews, ensuring clear expectations and alignment on customer priorities.
- Coordinate internal teams and stakeholders to deliver against customer requirements, service commitments and agreed outcomes.
- Manage customer issues and escalations, bringing the right teams together to drive resolution and maintain a positive customer experience.
- Monitor service performance and customer outcomes, identifying opportunities for continuous improvement.
- Develop a solid understanding of each customer's business, priorities and technology environment to help identify opportunities to grow and expand the relationship.
- Partner with Sales and internal teams on customer renewals, retention and relevant expansion opportunities.
- Maintain visibility of customer priorities, actions and performance, providing clear updates to customers and internal stakeholders.

📌 Customer Success Manager (North Sydney)
🏢 Softwareone
📍 North Sydney