Virgin Australia is seeking an analyst to support accurate forecasting and practical workforce plans across Customer Operations Contact Centres. You will work with Genesys and workforce data to align capacity with demand, helping balance service levels, costs and sustainable workloads across onshore and offshore operations.
You will model how messaging growth and automation affect workload, collaborate with onshore and offshore planning teams, and support decision-making with data-driven
📌 Hybrid Aviation Workforce Optimisation Analyst (Australia)
🏢 Virgin Australia
📍 Australia
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