PLUS ES is seeking a skilled Customer Experience Lead to manage the Customer Contact Centre and CORE activities, including complaints, Ombudsman enquiries and compensation.
Reporting to the Customer Experience Lead, you will coach a team, coordinate workload and ensure compliant, high-quality service across internal and BPO partners. The role offers a hybrid arrangement with three days per week in the office, shaping customer journeys across utilities and energy services.
📌 Customer Experience Lead: Complaints (Australia)
🏢 Source
📍 Australia
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