Gold Coast, Queensland | Based at The Boat Works | National remit

Sundance Marine is looking for an experienced service and aftermarket leader to coordinate our national commissioning, warranty and after-sales operations.

This is an opportunity to shape how an established marine business supports its customers, from a new boat’s arrival through to handover and ongoing ownership.

You will bring together our people, contractors and manufacturer relationships across Victoria, Queensland and NSW, creating a consistent service experience for customers and clear priorities for the teams delivering the work.

The Role

This is an operational leadership and coordination position.

You will take ownership of vessel preparation, commissioning, warranty and after-sales support across our locations. Your focus will be on organising the work, leading people, managing costs and keeping customers informed.

You will work closely with business leadership, sales teams, technicians and specialist contractors, supporting premium marine brands, including BENETEAU.

The role is based in Queensland, with interstate travel and site visits as required. Service and support will primarily focus on boats Sundance sells and the brands we represent.

Previous experience in using Workshop Software is required, and its preferable that you have worked in the service department in the Boating or Motor industry.

Key Responsibilities

- Lead national vessel preparation and commissioning, ensuring boats meet quality standards and are ready for agreed handover dates
- Coordinate internal technicians and external contractors, with clear responsibilities, schedules and accountability




- Maintain accurate job records in Workshop Software, including quotes, approvals, parts, labour and progress
- Own warranty and after-sales matters through to resolution, working with manufacturers to recover approved costs
- Keep customers informed and resolve escalated concerns in partnership with our sales teams
- Manage job costs, contractor arrangements and financial variances within approved budgets and spending limits
- Coach the team and improve national processes, reporting, quality checks and customer handovers

About You

You are an experienced service or after-sales leader who knows how to keep people, jobs and customer commitments on track.

You combine practical technical understanding with strong organisation and commercial judgement. You are comfortable coordinating teams across locations, addressing issues early and following through until the work is complete.

You will bring:

- Experience leading service, commissioning, pre-delivery or after-sales operations in marine, automotive or a comparable technical dealership
- Experience in using Workshop Software
- Robust capability in scheduling, quoting, job control and cost management
- Experience leading technical teams and coordinating external contractors




- Clear customer communication and confidence resolving service concerns
- Experience managing warranty processes, supplier relationships and cost recovery
- Confidence using job-management systems and reporting to monitor progress and performance
- An understanding of boats and their service requirements, with marine commissioning and manufacturer warranty experience highly regarded

We welcome applications from automotive and other technical dealership leaders who can demonstrate relevant operational experience and sufficient boating knowledge.

Why Join Sundance Marine?

You will have the opportunity to establish a coordinated national service function and make a visible difference to the customer experience.

Based at The Boat Works on the Gold Coast, you will work with premium boats, respected global brands and an established team. You will have scope to improve how work is planned and delivered, develop contractor relationships and help shape future resourcing as demand grows.

This role offers broad operational responsibility and the opportunity to build a service function that supports lasting customer relationships and Sundance Marine’s continued growth.

Remuneration will reflect the experience and capability you bring to the role.

About Sundance Marine

Sundance Marine is a well-established and growing marine business operating across multiple locations, specialising in premium boat sales, service and support.

The business represents leading global brands and is known for its strong customer relationships, industry expertise and commitment to delivering high-quality outcomes across bot

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🏢 Sundance Marine
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