Mental Health Recovery Pathway Band 3 Team Administrator

To provide comprehensive and quality administration support to the teams within the Mental Health Recovery Pathway. Use IT systems effectively, including Internet/Intranet, Email, Excel, SystmOne, MS Teams, Broadcare/SBS Payment Systems, Agresso, E Roster and other NHFT IT applications. To receive incoming telephone calls and emails and deal with any queries or requests as appropriate, whilst maintaining confidentiality at all times. Act as a key point of contact providing information, support and advice to clinical and administrative staff within and beyond the team, other partner agencies and service users, including the ICB, Social Care, Financial Management and wider NHFT services. To generate a range of documentation including letters, assessments and reports to a professional and literate standard. This may include the composition of letters to other professionals and service providers on behalf of the team the contents of which may include updates / discharge information / placement agreements and reviews and any other information relating to patient care packages. To take minutes of team meetings or contract/other meetings and prepare agendas, appropriately. To ensure the appropriate and timely dissemination of information across the teams.



To organise staff/team meetings and supervision/appraisal sessions and enter staff electronic diaries as required. To administrate the E Rostering system to ensure accurate records of staff attendance, holidays and sickness absences. Provide support to the Business Manager in respect of all commissioning activities in relation to expenditure/spend forecasts and to maintain and update relevant data spreadsheets. To assist with coding/processing provider invoices and creating current provider accounts and package details on both NHFTs and the ICBs systems and to provide general support to providers in relation to invoice queries and payments. To assist calculate financial uplifts against each service user/care package and amend systems to reflect accurate changes to packages. To ensure effective high standard communication is maintained within the team, service users/carers and across all relevant areas of the Trust/external organisation etc. To support other staff in the administration hub as necessary and assist covering any workload duties due to absence or sickness. The post holder may be required to travel between Trust sites to facilitate meetings as and when required.

📌 Mental Health Recovery Pathway Band 3 Team Administrator (Australia)
🏢 NHS Jobs
📍 Australia