Enrolled Nurse or Registered Nurse - Community and Home Care (Care Ambassador)

Enrolled Nurse or Registered Nurse - Community and Home Care

(Care Ambassador)

Nurse Next Door Ballarat

Location: Ballarat & Surrounding Regions, VIC
Job Type: Part-Time (Minimum 15-20 hours per week, with a strong view/willingness to grow into a Permanent Full-Time position)
Hours & Schedule: Rotating shifts operating between 7:00 AM and 7:00 PM (including some weekends). On-call rotation required.

Ready for a nursing role that's a little different?

At Nurse Next Door Ballarat, we help older Australians and people living with disability stay at home for as long as they choose, doing the things they love. We’re not a task-and-go provider. We take the time to get to know each client.

We currently have clinical opportunities available that offer a unique combination of office-based clinical administration/case management and hands-on, on-the-road opportunities.

As a Care Ambassador, you’ll be the crucial clinical link between our office administration, our scheduling team, and our on-the-road caregivers. You’ll have real autonomy, a supportive local team, and the time to do care properly.

If you are a clinical nurse who is also admin-savvy, highly organized, and eager to support both the business operations and clinical compliance side of home care, this is the perfect opportunity to step into a leadership pathway with us

About the Role & Key Details

We are looking for an enthusiastic, multi-talented Enrolled Nurse (EN / EEN) or Registered Nurse (RN) to join our local Ballarat leadership team. This is a dynamic role split between on-the-road clinical care and in-office operations and coordination.





We want to be clear: We are looking for a nurse who loves patient-centered care and human interaction. You need to be someone who is not afraid to get their hands dirty, who still loves patient care, and who is always willing to jump into shifts to support our care team and clients whenever and wherever needed. This is a must with this role, as we support vulnerable clients and our office team. Our nurses will often jump into shifts to support our care team on the road as needed.

A Leadership Position: This is a true leadership role. You must be a huge team player who has the confidence to lead, direct, and delegate to our caregivers, while still offering hands-on clinical support and guidance where needed.

Dual-Responsibility Split: You will get to spend time handling care plan designs, caregiver support, and office clinical administration, while still keeping your hands-on nursing skills active with shifts out on the road.

- The Clinical & Road Focus (approximately 25–40% of your time): Hands-on community nursing visits, supervisory visits, caregiver mentoring in the home, practical caregiver skill assessments, clinical intakes, and leading first visits.

- The Office & Operations Focus (60–75% of your time): Clinical compliance, 60-day reviews, updating care plans, file audits,



scheduling liaison, caregiver coaching, medication/dressing orders, and taking the load off business operations.

Growth Pathway: This is starting as a Casual or Part time role (minimum 15-20 hours per week), with a clear and strong pathway to transition this into a Permanent Part-Time (PPT) or Permanent Full-Time (FT) position for the right candidate. We are huge on the "Right Fit" for both our clients and our team

Main Duties & Key Responsibilities

Reporting to the Care Designer and working in close partnership with the Lead Care Ambassador and the Care Services Centre (CSC), you will drive outcomes across these core areas:

Client Delivery & Getting Started

- Support the Care Designer to ensure the First Visit introduction sets the tone for a premium Nurse Next Door brand and care experience.

- Conduct supervisory visits to ensure caregiver fit and quality of care, driving client Net Promoter Scores (NPS) of 9 or 10.

- Develop and update appropriate, individualized care plans in AlayaCare.

- Collect, verify, and process Client Service Agreements.

- Review schedules and care notes with caregivers to clarify all care plan details and documentation.

- Provide direct nursing care as required by the business, particularly to cover 1-hour nursing visits, urgent cancellations, or hard-to-fill visits.

Continuity of Client Care & Clinical Compliance

- Facilitate Happier Ageing by helping clients stay connected to the hobbies and interests they love.

- Deliver skilled clinical nursing within your scope of practice, including comprehensive wound care assessment and

📌 Enrolled Nurse or Registered Nurse (Australia)
🏢 Nurse Next Door
📍 Australia