$36.81 per hour + super | 37.5 hours per week

11th January start - 6 month initial assignment -Parramatta, Newcastle, Wollongong and Bathurstlocations - $36.81 per hour + super

IT Service Desk Officers

Deliver high-quality customer service and to support internalby providing initial advice and direction in relation to both functional and technical IT related issues; and other related queries within a shared services contact centre setting.

Key accountabilities

- Ability to deliver high-quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.




- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Selection criteria

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Preferred knowledge of the Service Now ticket management system but not essential.
- Good technical experience, with the ability to use multiple technology platforms.

Successful candidates must obtain a Working with Children Check for this role.

📌 IT Service Desk Officers (Australia)
🏢 TRS - ITmmunications
📍 Australia