Resolution Specialist (Customer Operations)

Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy.We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.

We are a clear category leader in Australia for home battery automation and are growing rapidly(over 100k customers). We have alsorecently expanded into licensing our core technologyto utilities overseas, including apartnership with E.ON Next in the UK.

Amber is backed by leading Australian and international investors, including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners and E.ON Next. Most recently, Amber raised a $78.5 million Series E, led by 1GT, Morgan Stanley Investment Management’s climate tech fund, alongside participation from existing investors.

We are scaling rapidly and you’d be joining a team of close to 250 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.

Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $20/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our recent vehicle-to-grid (V2G) technology.

About the role





Want to help improve the environment by shifting Australia and the world's energy usage towards renewables?

We’re looking for a friendly, proactive, and resilient Resolution Specialist to join our team. As a Resolution Specialist, you’ll support customers who have fallen behind on their electricity payments, helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.

This is a people-first, frontline role. You’ll be speaking with customers who may be stressed, confused, or going through hardship, and your empathy and communication skills will make a real difference to their experience.

This permanent full-time role operates Monday to Friday, 9:00am–5:00pm . We do, however, ask that applicants are available between 8:00am and 8:00pm for any rare schedule adjustments.

You’ll be reporting directly into our Customer Operations Manager.

- Make outbound calls to customers who are overdue or at risk of disconnection
- Respond to inbound customer enquiries about overdue accounts, reminders, and payment notices
- Negotiate realistic and fair payment arrangements that consider the customer’s circumstances
- Ensure all communication is empathetic, clear, and compliant with energy industry guidelines




- Identify hardship indicators and escalated or refer customers to support programs when needed
- Work collaboratively with internal teams when a customer needs extra support

At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

- You’re a people person - you love both working with people and helping people
- You’re calm, friendly, and comfortable having difficult conversations
- You’re confident on the phone and can keep conversations solution-focused
- You’re adaptable, curious, and ready to learn industry regulations (full training provided)
- You’re comfortable using digital systems and learning new tools
- Competency and willingness to speak directly with customers over the phone
- Strong written and verbal communication skills
- Ability to stay calm and professional during difficult conversations

Ideal, but not required

- Experience in credit, collections, hardship assistance, or financial advocacy
- Experience supporting vulnerable or hardship customers
- Passion for technology, energy or the environment
- Experience in the energy sector
- A solid base of IT competence with experience with Microsoft Office Suite

What we believe a great team looks like

- We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 50,000 customers right now, or 1 million customers in the future.
- We are willing to take calculated risks on bold ideas. We seek to do things dif

📌 Resolution Specialist (Australia)
🏢 Amber Electric
📍 Australia