As a Guest Service Agent, you will be a key point of contact for our guests, delivering a welcoming and seamless experience throughout their stay.

Key responsibilities

Deliver a warm, professional and efficient check-in and check-out experience for all guests

Provide exceptional guest service by responding to enquiries, requests and individual needs in a timely and professional manner

Assist guests with local information and recommendations while identifying opportunities to promote and upsell rooms, packages and hotel services

Proactively address guest concerns and communicate feedback to the Duty Manager or relevant team member to support positive guest experiences and timely resolution

Professionally answer and direct incoming internal and external telephone calls

Respond to and process reservation enquiries as required

Maintain up-to-date knowledge of room types, rates, packages, promotions, hotel facilities and services

Coordinate and dispatch guest requests to the appropriate department and follow up where required

Support the safety and security of guests,



team members and hotel premises by remaining vigilant and following established hotel procedures

Work collaboratively with Front Office and other hotel departments to ensure smooth daily operations and a consistently high standard of guest service

About you

Previous experience as a Guest Service Agent, Hotel Receptionist or similar customer-facing role is desirable, but not essential

Strong customer service and communication skills, with a genuine passion for creating positive guest experiences

Excellent time management and organisational skills, with the ability to manage multiple priorities in a quick-paced environment

A friendly, professional and approachable personality with a guest-focused attitude

Ability to work independently and collaboratively as part of a team

Confidence in handling guest enquiries, requests and concerns in a professional manner

Flexibility to work across a 7-day rotating roster, including weekends, evenings and public holidays

Full Australian working rights are required

📌 Guest Service Agent (Australia)
🏢 Song Properties
📍 Australia