Hospitality at its best, in a space built for feeling valuable.

The Grace Room is Ella & Jade’s new wellness space, a calm retreat inside our salon. Clients come here to slow down, recover and leave feeling lighter than when they arrived. We’re looking for the person who will make that happen, every guest, every time.

If you come from luxury retail, boutique hotels, high‑end hospitality or a premium spa, you know the difference between service and experience. That difference is the whole role.

Who we are

Ella & Jade started as a family salon and has grown into two locations without losing that family feel. We believe in Every Human, Every Hair: everyone who walks in should feel welcome, seen and looked after. We call it the anti‑salon experience. That means luxury without the intimidation, warmth without the fuss.

What you’ll do

Host every guest from booking to goodbye: greeting, guiding and checking in

Learn our treatment line‑up inside out and confidently guide clients through it: Dermalux LED, full‑body red light therapy, compression boots, infrared sauna and cold plunge

Recommend the right sessions and packages based on what each client actually needs





Keep the space spotless, calm and running to schedule

Own the details: bookings, memberships, follow‑ups and rebooking

Help shape The Grace Room as it grows, with your ideas, your feedback and your energy

You’ll love this if you

Have a customer‑facing background in luxury retail, hospitality or wellness

Read people well and make them feel at ease straight away

Take pride in the small details nobody else notices

Are organised, calm under pressure and comfortable owning your space

Are genuinely interested in wellness and recovery (beauty or wellness experience is a bonus, not a must; we’ll train you on our equipment)

What you’ll get

annualised salary + commission

Full Time Roster- 4/5 days per week available.

Full training on all Grace Room equipment and services + inducted into Ella&Jade;

Complimentary access to The Grace Room (if you plan to offer this)

A supportive team that backs your growth, personally and professionally

The chance to help build something new from the ground up

📌 Client Experience Host (Australia)
🏢 Ella&Jade
📍 Australia