- Attractive annual salary $156,309 - $180,772p.a. plus 12% superannuation
- Location: Sydney Olympic Park(hybrid working arrangements considered)

Looking for more information?

Why not reach out to Jackie Hamad, Supervisor Service Integration, for a confidential chat by emailing****@rfs.nsw.gov.au.

Join Our Team: Protect, Serve, and Make a Difference

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW.When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

As the Manager Operational Platforms, you will provide strategic and operational leadership for the technology platforms, applications and infrastructure that enable NSW RFS to deliver fire and emergency services. You will lead specialist teams to ensure operational systems and field ICT services remain available, reliable, secure and ready to support members during everyday operations and emergencies.

You will work closely with ICT leaders, operational teams, other emergency service organisations, government agencies and technology providers to deliver integrated technology services.



You will also oversee major technology programs and drive continuous improvement to strengthen operational resilience and ensure technology solutions meet current and future organisational needs.

Key Responsibilities

- Lead the delivery, management and continuous improvement of operational platforms, applications and field technologies, including radio, Wi‑Fi, data and voice systems.
- Guide specialist teams responsible for technologies supporting mission‑critical emergency operations and communications centres.
- Oversee ICT field support, training and monitoring to deliver reliable and responsive services to members.
- Maintain operational readiness so technology platforms, systems and support processes can effectively support emergency response.
- Set strategic direction for telecommunications, audiovisual and specialist technology solutions, ensuring alignment with enterprise architecture and adopted standards.
- Oversee major technology programs, ensuring effective management of project risks, schedules and budgets.
- Strengthen security frameworks and ensure ICT and operational communications infrastructure meets relevant standards and compliance requirements.
- Manage vendor relationships and contracts to ensure technology services remain fit for purpose and deliver value for money.




- Coordinate with emergency service partners, government authorities and telecommunications carriers to support integrated services and emergency operations.
- Develop team capability, promote collaboration and continuous improvement, and maintain a robust commitment to workplace safety and member wellbeing.

To succeed in this role, you will bring:

- Substantial experience leading specialist ICT teams and delivering critical operational platforms, applications and infrastructure.
- The ability to provide strategic direction while ensuring technology services remain reliable, secure and ready to support emergency operations.
- Experience overseeing technologies that support mission‑critical operations and communications centres.
- A strong understanding of hybrid and cloud environments, telecommunications and field technologies.
- Knowledge of ITIL frameworks, service delivery models, data centre operations and disaster recovery planning.
- Experience delivering major technology programs and managing budgets, vendor relationships and contracts.
- The ability to collaborate with senior leaders, emergency service organisations, government agencies and telecommunications providers.
- A commitment to developing people, driving continuous improvement and supporting a safe, inclusive workplace.
- An appreciation of the needs of a volunteer‑based emergency service and the communities it serves.
- A degree or graduate certificate in a relevant discipline, or equivalent experience.

If you are interested in finding out more about this opportunity, please access theRole Descriptio

📌 Manager Operational Platforms (Australia)
🏢 NSW Rural Fire Service
📍 Australia