A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across Recent South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

The Member Support Consultant is responsible for maximising new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks.

This is a multi-faceted role that requires the Member Support Consultant to combine sales, reception and member retention duties by; utilising sales promotions and referral campaigns to achieve monthly sales targets; working at reception to assist our members; and performing relevant member retention tasks to drive a positive member experience in club

Key Duties and Responsibilities

The key duties and responsibilities of this position include, but are not limited to:

Consistently achieve daily minimum performance criteria

Achieve minimum share of the sales budget set monthly by the Line Manager

Maximise lead to sale conversion by focusing on generating high quality leads through proven channels in the community and identifying new business opportunities





Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities

Provide sales presentations and tours to prospective members

Regularly maintain and update the sales database

Attend casual leasing sites when booked by the club and strive to meet lead generation targets

Ensure total product knowledge and promote value added services to new prospects

Source new joiner opportunities through the development of a referral database. This will include a focus on point of sale and continued relationships with your new members (e.g. on the floor, fitness classes, reception etc)

Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times

Reception

Display high levels of professionalism and efficiency when dealing with member enquiries

Meet and greet members as they enter the gym and respond to any enquiries via phone or in person

Ensure reception area is kept clean and tidy in adherence to Brand Standards

Open and close the club as per the club-based roster

Provide accurate club information (e.g. club opening times, fitness product information, types of memberships available) to prospective and existing members





Ensure the sale of club and retail merchandise is processed and recorded in line with club operating procedures

Member Retention

Be involved with proactive and reactive member retention programs such as overdue calls, set to term reduction and surprise and delight campaigns

Ensure all members wishing to cancel their membership are seen at first point of contact following the departure flow guide

Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products, attending fitness classes with new members, involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.

This position may involve additional tasks and responsibilities beyond those mentioned above

Person Specification

Previous experience in a sales environment or a customer centric role

An understanding of the cycle of selling

Ability to work independently and collaboratively in a team

Ability to set and work towards goals

Exposure to using business computer systems

Current First Aid and CPR certificates

A current paid WWCC may be required based on your state jurisdiction

What we can offer you

We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

- A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
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📌 Member Support Consultant | Top Ryde (Australia)
🏢 Fitness First
📍 Australia