- Make a meaningful impact by supporting fair, consistent and timely outcomes for employees and leaders across the APAC region.
- Develop your expertise in employee relations case management, workplace investigations and the resolution of Policy & Conduct and Workplace Respect matters.
- Enjoy a 9-day fortnight and opportunities to grow within a global organisation guided by care, courage and curiosity.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

About the role

We are looking for a Senior Adviser Case Management to help Employee Relations Operations deliver consistent, timely and compliant case management across the APAC region. In this role, you’ll support Policy & Conduct and low-complexity Workplace Respect matters, workplace investigations, disciplinary processes, employee concerns and workforce case management activities, while working with Employee Relations, Legal, HR and business teams.

Based in Gladstone, with a 9-day fortnight roster, this is a great opportunity for someone who enjoys navigating sensitive workforce matters and wants to strengthen fair employee outcomes, workforce relations and organisational risk management across operational environments.

What you’ll be doing

Reporting to the Superintendent Case Management, and working within the Employee Relations Operations model, you will be:

- Manage Policy & Conduct and low-level Workplace Respect
- Make a meaningful impact by supporting fair, consistent and timely outcomes for employees and leaders across the APAC region.
- Develop your expertise in employee relations case management,



workplace investigations and the resolution of Policy & Conduct and Workplace Respect matters.
- Enjoy a 9-day fortnight and opportunities to grow within a global organisation guided by care, courage and curiosity.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

About the role

We are looking for a Senior Adviser Case Management to help Employee Relations Operations deliver consistent, timely and compliant case management across the APAC region. In this role, you’ll support Policy & Conduct and low-complexity Workplace Respect matters, workplace investigations, disciplinary processes, employee concerns and workforce case management activities, while working with Employee Relations, Legal, HR and business teams.

Based in Gladstone, with a 9-day fortnight roster, this is a great opportunity for someone who enjoys navigating sensitive workforce matters and wants to strengthen fair employee outcomes, workforce relations and organisational risk management across operational environments.

What you’ll be doing

Reporting to the Superintendent Case Management, and working within the Employee Relations Operations model, you will be:

- Manage Policy & Conduct and low-level Workplace Respect matters through to resolution.
- Gather and assess evidence,



documentation and case information to support workplace investigations and defensible case outcomes.
- Prepare investigation findings, case summaries, recommendations and documentation in line with organisational standards and regional legal requirements.
- Develop and recommend practical, balanced resolution approaches aligned with organisational policies and workforce expectations.
- Maintain accurate, complete and defensible employee relations case records, reporting and documentation within agreed service and governance standards.
- Apply employment legislation, industrial relations obligations, organisational policies, governance controls and documentation requirements consistently.
- Build and manage stakeholders relationships to guide and coach on employee relations processes, documentation standards and low-severity employee concerns, escalating high-risk, sensitive or complex matters appropriately.
- Collaborate across Employee Relations, Legal, HR and business teams, and identify recurring case themes, workforce risks and process improvement opportunities.

About you

We’re looking for someone whose experience aligns with the key requirements below. You do not need to meet every “helpful for success” item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

- A commitment to the safety of yourself and your team.
- Demonstrated experience in employee relations, People Operations, workplace investigations or case management within an operational setting.
- Strong working knowledge of employee relations processes, disciplinary procedures

📌 Senior Adviser Case Management (Australia)
🏢 Riotinto
📍 Australia