The Database and IT Support Analyst plays a crucial role in ensuring the smooth operation of our IT systems and databases. Based in Lidcombe, New South Wales, this permanent full-time position involves providing technical support, maintaining database integrity, and assisting in the implementation of IT solutions that enhance business efficiency. The successful candidate will contribute to day-to-day database and system support, resolves technical issues,

maintains documentation and escalates specialist issues where required.

Responsibilities:

- Manage, maintain and optimise databases, including database design, data integrity, performance monitoring, SQL queries and troubleshooting.
- Manage database security, access and permissions, including backup and recovery processes to protect business data.
- Support Azure data platforms, Power BI, data extracts and integrations across finance, operational and business systems.
- Support database upgrades, migrations and testing, maintain technical documentation, and resolve database and data issues.
- business applications, networks and IT systems.




- Install, configure, monitor and maintain assigned servers, network services, Azure environments, applications and devices.
- Troubleshoot technical issues, manage assigned incidents and elevate specialist or critical issues where required.
- Support IT security, system health

Knowledge & Experience:

- Tertiary qualification in Information Technology, Computer Science, Data Analytics or a related discipline, or equivalent practical experience.
- 1-3 years' experience in database, systems or IT support, or a similar technical role.
- Hands-on experience with SQL, databases, Microsoft 365, Power BI and data integration. Exposure to Microsoft Fabric and Azure is desirable.
- Strong analytical and troubleshooting skills, with positive attention to detail and documentation.
- Ability to work independently, communicate effectively and identify practical improvements across data, systems and IT support.

📌 Database and IT Support Analyst (Australia)
🏢 Maas Group
📍 Australia