Job Description
/n /n Passionate about technology and problem-solving? Join our team as a hands-on Desktop Support Engineer, providing 2nd line technical support and delivering a great experience for our customers. /n Your role /n /n
- Undertake incident and request tasks /n
- Possess 2nd line responsibility for resolving incidents to SLA /n
- Be responsible for the completion of assigned works within allocated timeframes /n
- Undertake Project Tasks, supporting both internal and external Project Managers /n
- Undertake Non-Standard Requests tasks to agreed timescales /n
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues /n
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. /n
- Install & configure software and hardware /n /n Your skills and experience /n /n
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. /n




- Experience handling LTSC Channels and KIOSK is highly desirable /n
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models /n
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity /n
- An appreciation of the Microsoft Exchange setting, email client configuration, MS Outlook, instant messaging tools, along with general etiquette /n
- Computer peripherals
- including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners /n
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow) /n
- Excellent customer interface and customer service skills /n
- Some flexibility with

working hours
when needed /n
- BPSS
- Cleared (Or equivalent at a country level) /n
- Good English communication skills; spoken & written /n /n /n

📌 Desktop Support Engineer (Canberra)
🏢 Computacenter
📍 Canberra