Senior Workforce Coordinator

Lead Workforce Operations, within the Hospitality Sector, Across Major Clients and Events

Are you an experienced workforce professional who thrives on solving operational challenges, building strong stakeholder relationships, and leading high-performing teams?

We are seeking an experienced Senior Workforce Coordinator to play a pivotal role in delivering workforce solutions across a diverse portfolio of clients. This is an opportunity to take ownership of workforce planning, personnel deployment, client engagement, and operational outcomes while supporting and mentoring a team of coordinators.

Working within a fast-paced environment, you'll be responsible for ensuring workforce requirements are met, service standards are maintained, and both clients and employees receive an exceptional experience.

What You'll Be Doing

- Leading workforce planning and staff deployment across multiple sites and clients
- Developing workforce strategies to meet changing operational demands
- Managing complex rostering requirements and workforce forecasting
- Building and maintaining strong relationships with key stakeholders
- Supporting and mentoring Workforce Coordinators and team members
- Monitoring workforce KPIs, fill rates, utilisation, and service delivery outcomes
- Managing escalations and delivering solutions to workforce challenges




- Collaborating with recruitment teams to ensure strong talent pipelines
- Driving operational efficiencies and continuous improvement initiatives
- Ensuring compliance with employment legislation, awards, and company policies

What We're Looking For

- Proven experience in workforce planning, rostering, scheduling, recruitment coordination, or workforce management
- Strong leadership capability with the ability to mentor and support others
- Exceptional organisational and time management skills
- Experience managing competing priorities in a fast-paced environment
- Strong stakeholder and client relationship management skills
- High attention to detail and problem-solving ability
- Confidence working with workforce management systems and reporting tools
- Advanced communication skills and a proactive approach
- Calm under pressure - experience in high pressure crisis environments

What's In It For You?

- Opportunity to take ownership of a key operational function
- Exposure to major clients, projects, and workforce operations
- Career progression into Workforce Management and Operations leadership
- Supportive team environment with strong leadership
- Competitive salary package and company benefits
- Chance to make a genuine impact on business performance

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📌 Senior Workforce Coordinator (Melbourne)
🏢 Pinnacle People
📍 Melbourne