Turn technical service requests into clear, coordinated service outcomes.

Key Selling Points

- Support incredible animatronic creatures operating around the world
- Combine engineering knowledge with client and project coordination
- Join a collaborative team where technical and creative work comes together

Role Introduction

We’re looking for a Service & Support Operations Engineer to join our Service and Support team at Creature Technology. You’ll help clients keep some of the world’s most exciting animatronic creatures performing at their best by coordinating support requests, spare parts, quotes and service activity from first enquiry through to delivery.

This is a diverse role that brings together engineering knowledge, commercial awareness and client communication. You’ll work across our engineering, manufacturing and support teams to turn complex requests into clear, practical outcomes.

Why Creature Technology?

Creature Technology are award winning global leaders in creating awe inspiring creatures that captivate visitors at some of the world’s most exciting visitor attractions and theatre productions. We are an all in one design, engineering, and fabrication studio. Combining creativity, artistry, and cutting edge technology to bring animatronic characters to life.

A Little About the Role / Why This Role Matters

Once our creatures leave our Port Melbourne workshop, they continue performing in attractions around the world. Keeping them moving requires responsive support, accurate replacement parts and clear communication between clients and the specialists who understand each system.





You’ll be the operational link that brings those pieces together. You’ll understand what the client needs, interpret drawings and product information, coordinate technical input, prepare quotes and keep work moving through our internal teams. Your organisation, judgement and follow-through will give clients confidence that their request is understood and being managed properly.

What You’ll Do

- Manage client support and spare-parts requests from intake and clarification through to assignment, tracking, communication and closure.
- Prepare and coordinate technical service and spare-parts quotes, gathering labour, material, resource and delivery inputs from internal teams.
- Interpret engineering drawings, technical documentation and product information to understand service requirements and quotation scope.
- Prepare task sheets, job-activation paperwork, workflow records and supporting documentation needed to begin and track work.
- Communicate progress, proposed delivery dates, delays, dependencies and next steps clearly with clients.
- Track approved quotes and orders through engineering, purchasing, production, completion and dispatch.




- Coordinate project-related priorities and provide functional direction to Support Engineers without acting as their line manager.
- Monitor service levels, ageing work, delivery commitments and approved estimates, escalating blocked work or variance when required.
- Confirm technical advice and proposed solutions have received the appropriate Engineering review before communicating them externally.
- Maintain accurate and retrievable records across service-management, ERP, CRM or project-tracking systems.
- Prepare operational reports and service information for management and client reviews.
- Improve workflows for service requests, quoting, spares, job activation, tracking, documentation and client communication.

Job Requirements

You could be the one if you…

- Hold a bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering or another relevant engineering discipline.
- Have at least five years’ relevant experience coordinating technical service delivery, spares, engineering operations, customer support or project workflows.
- Have worked in an engineering, manufacturing or similarly complex technical environment.
- Have experience preparing or coordinating technical quotes using scope, labour, material, resource and delivery inputs from multiple stakeholders.
- Can interpret engineering drawings, technical documentation and product information for service, operational or quotation purposes.
- Have managed client requests from initial intake through internal activation, tracking, communicati

📌 Service & Support Operations Engineer (Melbourne)
🏢 Creature Technology
📍 Melbourne