- Canberra
- 19 November

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

Questacon – The National Science and Technology Centre is a specialist division of the department. Questacon’s vision is for Australians to be inspired by science and technology and the opportunities it creates for the future, and Questacon’s purpose is to be a fun interactive learning experience that stimulates engagement in science and technology.

As a critical asset of the Australian Government, Questacon provides programs and activities for individuals, schools and communities focused on science, technology, engineering and mathematics (STEM) to support economic development and science engagement.

Questacon engages,



connects and inspires Australians with innovative learning experiences and increased awareness of the importance of STEM skills and careers. In particular, they encourage young Australians to participate in STEM disciplines to help build the workforce of the future. This is achieved by delivering a vibrant centre, with well targeted exhibitions, science shows, programs and activities, underpinned by excellent customer service.

Questacon welcomes around 500,000 people each year to the Centre in Canberra, which is open 364 days each year, and annually reaches thousands of people across Australia through national touring and educator programs delivered to schools and communities, travelling exhibitions and digital offer. Questacon builds interactive exhibits and offers learning experiences in science and technology.

The opportunity

This is a significant executive leadership opportunity to help shape the future of Questacon, Australias National Science and Technology Centre. As General Manager Visitor Experience and Operations, you will lead creative, visitor-centred experiences integrated across the visitor journey, and provide operational leadership across a complex, high-volume public-facing environment, ensuring organisational resilience and public safety.





Reporting to the Executive Director and serving as a key member of Questacon’s executive team, you will develop and translate strategy into results and oversee visitor experience and operations. This includes delivering a vibrant centre, high-quality experiences for diverse audiences, leading the digital campus and communications, brand and marketing, and commercial opportunities. Operationally you will lead the capital program including asset planning and management, digital and technology systems, sustainability, emergency response and business continuity. You will balance long‑term priorities and innovation with immediate operational demands while maintaining robust governance, accountability and risk management.

You will lead and develop high-performing teams, strengthen sustainable revenue streams, and build productive relationships with enabling areas of the department, and across government, cultural institutions, tourism bodies, emergency and intelligence agencies, industry partners and sector organisations. Your sound judgement, excellent visitor engagement and customer service skills, commercial acumen and commitment to science engagement will support Questacon to extend its national and international impact.

Our ideal candidate

Our ideal candidate will have the capabilities as outlined below:

- Strategic and sector leadership — an accomplished senior leader with a proven track record of developing future plans and translating strategy to achieve results aligned to the organisation’s vision and purpose.
- Proven ability to innovate and integrate professional ex

📌 General Manager Visitor Experience And Operations (Canberra)
🏢 Department of Industry, Science and Resources
📍 Canberra