Job Description – Credit Manager Australia

TR Group is a market leader in providing truck and trailer rental and lease services across Australia and New Zealand. Our approach is unique in that we are solely focused on trucks and trailers, with the emphasis being on having a team of truck and trailer experts, with a lot of experience and enthusiasm. This translates into a service that is greatly valued by our customers, because it really makes a difference for them. Our aim is to provide the most suitable vehicles possible for the jobs that our customers are wanting to do, and then to follow up with ongoing support to help our customers to operate those vehicles successfully, throughout their lives.

About TR Group

TR Group is a New Zealand owned private company with a network of 8 branches throughout New Zealand and 4 branches across Australia with over 270 employees.

TR Group is a company that is growing rapidly, especially in Australia, with Group revenues of $300m, vehicle assets of over $900m and robust profitability.

TR Group’s main activities include:

Rental (short term hire) of heavy trucks and trailers.

Leasing of trucks and trailers.

Used Vehicle Sales (trucks & trailers) – selling older fleet vehicles when we have finished with them.

Due to our infancy in Australia, our business model currently varies across both countries. In Australia, our primary revenue source sits with our rental function while we look to grow the team and customer relationships to support our lease offering. In New Zealand, our key function is long‑term leasing with our rental function supporting this.

As it stands today,



TR Group AU own approximately 8,000 heavy transport vehicles and manage the maintenance on another 1,000 client owned vehicles, making a total of 9,000 vehicles supplied and managed by TR. TR began in 1992 and continues to grow rapidly and is continuously evolving its range of services to ensure we meet the needs of our customers.

We have a strong culture based on real values that are not mere generic platitudes. These values and this culture create a relaxed yet focussed working environment.

We believe in making a positive difference in people’s lives. We do this by creating an workplace that inspires people to grow while providing quality products and services that help our customers to be successful.

General Overview of the Position

The Credit Managers role is new and is expected to evolve over time. Initially the role will require a lot of hands‑on work, assisting the credit controllers, a focus on risk exposures and implementing systems and structures to manage these.

The main areas of responsibility include:

Leadership Responsibilities

Leading the Credit Team through a stage of growth, helping to develop systems, processes, and policies to support team and customer growth.

Team leadership around annual reviews, team culture,



general support.

To take personal responsibility for continually learning and growing to be a leader in your field of expertise.

Ultimate responsibly for the performance of the Credit team, and the growth and learning of the team around continuous and personal improvement.

Working closely with the Finance Manager and Branch Managers around collections, new accounts, and risk exposures.

Ability to understand the “bigger picture” thinking, balancing the sensitive nature of short‑term decisions vs long term consequences relating to our customers and team.

The intuitive ability to understand the communication required for difficult or assertive conversations with customers.

Your influence across the business is felt and seen by others and is not limited to the Credit team – you take a vested interest in those around you and keeping up with what’s going on around the business.

Manage a portfolio of accounts as well as accounts of concern.

Working closely with the Credit Controllers on credit escalation processes including monitoring customer accounts that may need to be for further action.

Performing annual credit reviews on our larger customers.

Working with solicitors on legal matters relating to Credit

Managing the relationship with TR’s collection agent

Customer Credit Applications

Managing the customer account application process. This includes making daily decisions to determine what account should be opened for customers and working with our branches to ensure the account openi

📌 Credit Manager (Melbourne)
🏢 TR Group
📍 Melbourne