American Express Company is seeking a customer service skilled to address inquiries and concerns related to customer accounts, while supporting collections activities for assigned accounts with timely follow-ups.
You will assess customers' financial situations to offer hardship solutions, monitor accounts for accuracy, ensure documentation in systems, and participate in team meetings to align with policies and best practices.
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📌 Empathetic Credit Collections Specialist (Sydney)
🏢 American Express
📍 Sydney
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