Lead Workforce Operations, within the Hospitality Sector, Across Major Clients and Events

Are you an experienced workforce professional who thrives on solving operational challenges, building strong stakeholder relationships, and leading high-performing teams?

We are seeking an experienced Senior Workforce Coordinator to play a pivotal role in delivering workforce solutions across a diverse portfolio of clients. This is an opportunity to take ownership of workforce planning, personnel deployment, client engagement, and operational outcomes while supporting and mentoring a team of coordinators.

Working within a fast-paced environment, you'll be responsible for ensuring workforce requirements are met, service standards are maintained, and both clients and employees receive an exceptional experience.

What You'll Be Doing

Leading workforce planning and staff deployment across multiple sites and clients

Developing workforce strategies to meet changing operational demands

Managing complex rostering requirements and workforce forecasting

Building and maintaining strong relationships with key stakeholders

Supporting and mentoring Workforce Coordinators and team members

Monitoring workforce KPIs, fill rates, utilisation, and service delivery outcomes





Managing escalations and delivering solutions to workforce challenges

Collaborating with recruitment teams to ensure strong talent pipelines

Driving operational efficiencies and continuous improvement initiatives

Ensuring compliance with employment legislation, awards, and company policies

What We're Looking For

Strong leadership capability with the ability to mentor and support others

Exceptional organisational and time management skills

Experience managing competing priorities in a quick-paced environment

Strong stakeholder and client relationship management skills

High attention to detail and problem-solving ability

Confidence working with workforce management systems and reporting tools

Advanced communication skills and a proactive approach

Calm under pressure - experience in high pressure crisis environments

What's In It For You?

Opportunity to take ownership of a key operational function

Exposure to major clients, projects, and workforce operations

Career progression into Workforce Management and Operations leadership

Supportive team environment with strong leadership

Competitive salary package and company benefits

Opportunity to make a genuine impact on business performance

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📌 Senior Workforce Coordinator (Melbourne)
🏢 Pinnacle People - Melbourne
📍 Melbourne