## Site ManagerApply: 197 - Melbourne: Full time: Posted Today: JR106934As a Site Manager, you’ll be the key leader responsible for the full operation of a Whistle Express location, ensuring the team, site, and customer experience all run at a high standard. In this role, you’ll guide your team, optimize performance, and create an environment where exceptional service and operational quality consistently come together.# Key Responsibilities:**Leadership and Team Development*** Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.* Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.* Foster a positive, high-performing team culture by modeling robust leadership, encouraging open communication, and recognizing great work.* Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.* Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.# Customer Experience Excellence* Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.* Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Train and support team members to consistently deliver high-quality customer experience.* Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.# Operational Management* Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.* Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt* Verify that all vehicles leaving the site meet Whistle’s quality standards.* Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.* Identify operational challenges and implement improvements to keep the site running smoothly.# Sales & Financial Performance* Track daily, weekly, and monthly sales metrics to monitor site performance against goals.* Promote unlimited wash memberships and additional services to increase revenue.* Assist in planning and executing site promotions and marketing initiates to drive sales.* Monitor and manage the site budget, controlling expenses while maximizing profitability.* Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.# Problem-Solving & Decision Making:* Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.* Identify operational challenges and implement corrective measures to keep site performance running smoothly.* Make informed,



timely decisions to resolve issues that impact the team.* Collaborate with team members to brainstorm solutions and improve processes.* Analyze recurring problems or trends and recommend strategic changes.**What We’re Looking For****We are looking for a leader who treats the site like a business and the team like the reason it works.*** You have led teams before and know how to create accountability without losing trust.* You own outcomes. Sales, labor, safety, quality, culture — you do not point at the scoreboard. You move it.* You develop people. The best Site Managers build Assistant Site Managers and Shift Leads who are ready for more.* You solve problems quickly and communicate clearly. Silence creates confusion. Leadership creates direction.* You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens.* Prior management experience in car wash, retail, restaurant, service, or field operations preferred. A track record of ownership matters more than a specific industry.**The site reflects the leader. Make it a place people notice.**The best version of this industry is being built one site at a time. If you are ready to own the site, build the team, and leave the operation stronger than you found it, we want to hear from you.Base Pay Range$60,000.00 - $82,700.00### Run It Like You Own ItMost places give you a job. Whistle gives you something to own. Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!
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📌 Site Manager (Melbourne)
🏢 Whistle Express Car Wash
📍 Melbourne