FRONT OF HOUSE MANAGER – ITALIAN RESTAURANT

FRONT OF HOUSE MANAGER – ITALIAN RESTAURANT
Como Sociale | Ballarat VIC
Full-Time Position

Como Sociale is a recent Italian restaurant in the heart of Ballarat, and we are looking for an experienced and highly capable Front of House Manager to lead our FOH operations.

This is a senior management position for someone who has proven experience running large, busy restaurants with 200+ guests per service.

We are looking for someone who understands that running a successful restaurant is about much more than looking after the floor. You will be responsible for the overall business operation, team management, service standards, tills, administration and working closely with the kitchen and management team.

THIS ROLE IS FOR YOU IF YOU HAVE:

- Proven experience as a Restaurant Manager / FOH Manager

- Strong experience in Italian restaurants or similar premium dining environments

- Experience managing busy services with 200+ guests per service

- Proven ability to lead and manage a large FOH team

- Strong knowledge of restaurant operations from opening through to closing

- Excellent knowledge of POS systems, tills, cash handling and daily reconciliation

- Experience managing bookings, reservations and table allocations

- Strong understanding of FOH administration

- Experience with stock control, ordering and supplier communication

- Ability to work closely with the kitchen to ensure smooth service

- Understanding of basic restaurant accounts, invoices, payments,



wages and financial administration

- Ability to monitor sales, labour costs and operational expenses

- Experience with staff rosters, training and performance management

- Strong understanding of hospitality compliance, food safety and RSA requirements

- Ability to handle customer complaints professionally and confidently

- Excellent communication and leadership skills

ADMIN & ACCOUNTS KNOWLEDGE IS ESSENTIAL

This is a particularly important part of the role.

The successful candidate must be comfortable with the business and administrative side of restaurant operations, including:

- Daily sales reconciliation

- Cash handling and banking

- POS/till reporting

- Invoice checking and processing

- Supplier accounts

- Basic P&L; understanding

- Labour and wage monitoring

- Stock and cost control

- End-of-day reporting

- Staff timesheets and payroll information

- General restaurant administration

Strong knowledge in these areas is compulsory.

YOUR RESPONSIBILITIES

- Lead and manage the entire FOH team

- Run smooth and efficient services

- Ensure exceptional customer service standards

- Manage busy sections and large bookings

- Coordinate FOH and kitchen during service

- Manage opening and closing procedures

- Oversee POS, tills and cash reconciliation

- Manage bookings and table plans

- Prepare and manage staff rosters

- Train, develop and motivate FOH staff

- Monitor service quality and staff performance

- Manage customer feedback and c

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