Diplomatic Technology Assistant – Canberra

The Diplomatic Technology Assistant is a member of the Diplomatic Technology Customer Engagement team with a security clearance. The incumbent is responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms.

As part of the DT systems support team, the incumbent provides Tier 1 operational support to the customer on classified and unclassified systems primarily in Controlled Access Areas (CAA) of the mission. The incumbent participates in Diplomatic Technology initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

As a DT Assistant, you will also maintain COMSEC accountability.

Major duties and responsibilities include:

- Service desk support, operations and systems administration
- Training, knowledge management, and cybersecurity
- Projects and administrative support

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Requirements:

All selected candidates must be able to obtain and hold a:

- Top Secret security clearance.

All selected candidates will be subject to a background investigation.

Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

To be considered for this vacancy, Eligible Family Members (EFMs) must have at least 12 months remaining at Post, and local applicants must have at least 12 months of visa validity remaining.

Education Requirements:

Education: See the requirements section for the education requirements.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.

You may be asked to complete a pre-employment language or skills test.

You must complete the application form and provide the required documents.



Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS, APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY

Option 1:

Experience:

Two (2) years of experience in an office or administrative setting, providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Education:

Successful completion of two (2) years of full-time post-secondary study at a college or university is required.

Please address this factor in your ERA application under Education.

OR

Option 2:

Experience:

Four (4) years of experience in an office or administrative setting, providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Education:

Successful completion of high school (Year 12) is required.

Please address this factor in your ERA application under Education.

Language:

Good working knowledge of English speaking, reading & writing is required.

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The U.S. Mission offers a competitive compensation and benefits package for local employees. Find out more by clicking the link Benefits and Compensation for Locally Employed Staff

For Eligible Family Member (EFM) applicants, perks should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:

Eligible and qualified applicants recei

📌 Diplomatic Technology Assistant – Canberra
🏢 American Embassy
📍 Canberra