Harrietville Hotel Motel Located in Victoria’s Alpine region, this is a hands-on management position responsible for ensuring efficient hotel operations, maintaining high standards of guest service and accommodation presentation, managing staff and supporting the commercial performance of the property. Advantages Salary: AUD $75,000–$85,000 per annum, plus superannuation. Task & responsibilities Oversee the day-to-day accommodation operations of the hotel and motel.

Manage reservations, reception operations, guest check-ins, check-outs and room allocations. Oversee housekeeping operations and ensure rooms and accommodation areas consistently meet required cleanliness and presentation standards. Recruit, train, roster, supervise and support accommodation and housekeeping staff.

Monitor staff performance and provide ongoing training and operational guidance. Manage the property management system and ensure reservation, guest and room information is accurate and up to date. Monitor room availability, occupancy, accommodation rates and revenue performance.

Assist with accommodation pricing and revenue management decisions based on occupancy, demand and market conditions. Manage guest payments, outstanding balances, credits and accommodation-related financial records. Respond to guest enquiries and requests and manage complaints or service issues in a professional and timely manner.

Monitor guest satisfaction and implement improvements to the guest experience where required. Coordinate maintenance requirements, repairs and room-related issues with the appropriate staff or contractors. Manage purchasing and stock requirements relating to accommodation, housekeeping and guest amenities.

Coordinate with food and beverage, administration, maintenance and other hotel departments to ensure smooth overall operations. Develop, review and maintain operational procedures, checklists and service standards.



Support the implementation of operational improvements and systems designed to increase efficiency and service quality.

Assist with online booking channels and ensure accommodation information, availability and property content remain accurate. Maintain appropriate operational and financial records relating to the accommodation department. Ensure hotel operations comply with relevant workplace health and safety requirements and company policies.

Support management with the ongoing operational and commercial performance of the property. Qualification & experience Relevant experience in hotel, motel, resort or accommodation management. At least one year of relevant management or supervisory experience within the hospitality or accommodation industry.

A relevant qualification in Hospitality Management, Hotel Management, Business Management or a related field, or equivalent relevant industry experience. Demonstrated experience managing accommodation, reservations, reception and/or housekeeping operations. Experience supervising, training and rostering staff.

Strong understanding of guest service and accommodation standards. Experience using hotel property management systems and online booking platforms. Good commercial awareness, including an understanding of occupancy, accommodation pricing, revenue and payment management.

Strong organisational and time-management skills. Strong communication and interpersonal skills. The ability to resolve guest and operational issues professionally and independently.

The ability to manage multiple operational priorities in a hands-on regional hospitality environment. Strong attention to detail and a commitment to maintaining high operational and service standards. A hands-on role with responsibility across key areas of hotel accommodation operations.

The opportunity to contribute to operational improvements and the ongoing development of the property. About Company We are a family friendly, resort-style property located in the one-of-a-kind mountain village of Harrietville.

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📌 Hotel / Motel Manager – Accommodation Operations - Harrietville Hotel Motel
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📍 Harrietville