Business Support Officer (Bookings & Accounts)

Good with people and good with numbers? Looking for a stable role where you can make a difference and grow with an established team?

THE COMPANY

Oceanside Services has been operating since 1998, specialising in Electrical, Air Conditioning, Plumbing, Gasfitting and Roofing. With a team of more than 40 staff, our experienced technicians are supported by a dedicated group of approachable, down-to-earth administrators and managers.

We've built a strong reputation across the Gold Coast through long-standing customer relationships, consistent workflow and a genuine commitment to looking after our team. Many of our customers have been with us for years, and so have many of our people.

THE ROLE

We're looking for an experienced, organised and confident Business Support Officer to join our office team in a permanent part time capacity.

This is a varied role that combines customer service, job bookings and scheduling with accounts receivable responsibilities.

Approximately half your time will be spent managing incoming enquiries, booking jobs and looking after customers. The other half will focus on accounts receivable, including following up overdue invoices, resolving payment queries and helping keep accounts up to date.

You’ll report directly to our Operations Manager and Director and work closely with our bookings team, managers and technicians.

We're looking for someone who enjoys variety, takes ownership of their responsibilities and understands the importance of keeping both customers and the business well looked after.

THE IDEAL CANDIDATE

We're looking for someone who is comfortable having conversations about money, isn't afraid to pick up the phone and follow up overdue accounts, but also understands the importance of maintaining positive customer relationships.

WHAT YOU'LL DO

Bookings & Customer Service

Answer incoming calls, emails, texts and online enquiries in a friendly and professional manner.

Schedule plumbing, electrical, air conditioning,



roofing and gas jobs using operating system - Simpro.

Allocate jobs to the appropriate technicians, ensuring suitable time slots and priorities.

Manage technician schedules and coordinate daily schedules to minimise unnecessary travel.

Recognise urgent situations, including burst pipes, gas smells and electrical hazards, and escalated them appropriately.

Keep customers informed about bookings, arrival times and any delays.

Prepare quotations and follow up with customers.

Handle customer concerns and complaints professionally, calmly and efficiently.

Accounts Receivable & Administration

Run and review weekly aged debtor reports through Simpro and Xero.

Proactively follow up overdue invoices by phone, email and text.

Identify reasons for non-payment and work towards resolving outstanding accounts.

Liaise with technicians and managers to investigate and resolve invoice disputes.

Establish and monitor approved customer payment arrangements.

Assist with invoicing completed jobs and allocating incoming payments.

Enter purchase orders and assist with matching supplier invoices.

SKILLS & EXPERIENCE

To be successful in this role, you'll ideally have:

Previous experience in customer service, bookings or job scheduling (essential).

Previous experience with accounts receivable and following up overdue accounts (essential).

Simpro experience (highly regarded).

Experience working within a trade services business (advantageous but not essential).

Confidence communicating over the phone, with the ability to be friendly, professional and appropriately firm when following up payments.

Strong attention to detail and accurate data entry skills.

The ability to manage busy phone lines and competing priorities without becoming overwhelmed.

Excellent written and verbal communication skills.

Confidence learning and working across different systems, including Simpro, Podium, Xero and email.

An understanding of the importance of confidentiality when handling customer and financial information.

A reliable, organised and proactive approach, with a willingness to work as part of a team.

WHY JOIN OCEANSIDE SERVIC

📌 Business Support Officer (City of Gold Coast)
🏢 Oceanside Services
📍 City of Gold Coast