About New Horizons Enterprises Limited

Fifty five years ago, our founders established a world-first social enterprise when they partnered with BP to create employment opportunities for people with disability. Since then we’ve grown to become one of Australia’s most diverse and trusted non-profits, supporting thousands of people.

The Opportunity

This is an all-rounder General Manager with full P&L; and growth accountability across the Pathway group. You’ll steady the ship, then set the course - stabilising operations and building the structure, systems and team to scale the B2B business.

Core services offered by Pathway:

- Agency / On-call: protect and improve service to existing clients while building external provider partnerships and larger managed-workforce arrangements.
- Recruitment: lift internal performance and expand permanent, specialist, executive and volume recruitment to external clients.
- Training: establish a credible training offer, starting with practical workforce development and progressing accredited delivery through the right RTO pathway.

What You’ll Do

- Own overall performance across Agency / On-call, Recruitment and Training, with accountability for growth, operations, customer outcomes, people, risk and financial sustainability.
- Lead the transition from servicing our first B2B client to scaling the B2B growth model without compromising existing business service levels.
- Personally lead priority business development: open doors, build a qualified pipeline, negotiate commercial terms and close anchor clients.
- Build and coach leaders across workforce scheduling, labour hire, recruitment and training, setting clear targets and removing duplicated or unclear accountability.
- Improve operating systems and disciplines covering rostering, talent pools, onboarding,



compliance, payroll/invoicing interfaces, workforce communications, CRM and management reporting.
- Own budgets and business-unit P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.
- Ensure strong WHS, Fair Work, industrial relations, worker screening and sector-specific compliance, with appropriate governance for training activities.

About You

- Senior GM or business-unit leadership experience in care workforce solutions, labour hire, recruitment, training or a related services sector
- A track record of turning around or reigniting growth in a business, not just maintaining it
- Commercially sharp, with full P&L; ownership and confidence modelling growth vs profitability trade-offs
- A builder of systems, structure and teams that scale
- A strong network and a genuine appetite for winning recent business
- Working knowledge of Fair Work, WHS and labour hire compliance; RTO exposure is a plus
- Comfortable in a purpose-driven, not-for-profit environment that still runs on commercial discipline

What We Offer

- Competitive Salary
- NFP salary packaging, which boosts take-home pay
- Real autonomy and the chance to shape the next chapter of the business

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a general manager?
- How many years of people management experience do you have?
- How many years' experience do you have with forecasting for businesses?
- How much notice are you required to give your current employer?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
- Do you own or have regular access to a car?

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📌 General Manager (Sydney)
🏢 Pathway Talent
📍 Sydney