Senior Major Incident Manager | Sev1/2, RCA & Crisis Lead (Melbourne)

Senior Major Incident Manager | Sev1/2, RCA & Crisis Lead (Melbourne)

12 Nov
|
Singtel
|
Melbourne

12 Nov

Singtel

Melbourne

State Street in Darwin is seeking a Level 3 Product Technical Support Incident Manager to own end-to-end lifecycle of Sev1/Sev2 incidents across the SaaS APAC estate. You will coordinate Support, L3/L4, SaaS Ops, DevOps and Infrastructure to a single resolution path, ensuring timely updates and a durable RCA with preventive actions.

The role emphasizes structured incident command, explicit stakeholder communication, and cross-team governance, with periodic off-hours support and strong ITSM tooling

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📌 Senior Major Incident Manager | Sev1/2, RCA & Crisis Lead (Melbourne)
🏢 Singtel
📍 Melbourne

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