Serco is seeking a Customer Contact Officer to handle inbound calls from Victorian citizens and manage online inquiries for a Government client. You will assess needs, direct calls to appropriate services, and support secure and helpful responses across multiple systems with a focus on accuracy and empathy.
The role emphasizes resilience, maturity, and professionalism as you navigate challenging or sensitive information while contributing to a supportive, diverse team committed to public service.
#J-18808-Ljbffr
📌 Public Service Contact Center Agent (Ballarat East)
🏢 Serco
📍 Ballarat East
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.