Description

OUTCOMES AND IMPACT LEAD

- Permanent full-time – 38/hours per week
- Based in Kensington with free onsite parking

ABOUT THE ROLE

Help shape the future of outcomes and impact at Ngala.

We’re looking for an exceptional Outcomes & Impact Lead to drive how we measure, understand and improve the difference we make for children, young people and families. This newly created role offers the rare opportunity to build capability, influence organisational strategy, lead innovative evaluation and research initiatives, and help tell the story of Ngala’s impact. Join a passionate, collaborative and purpose-driven team committed to improving lives across Western Australia.

Operating as a strategic influencer and hands‑on practitioner, the role builds staff capability, strengthens organisational learning, and enhances Ngala’s competitiveness for grants, tenders, and partnerships. It manages research collaborations, supports ethical evaluation activity, and ensures Ngala’s services are informed by contemporary evidence and clear, measurable outcomes.

This role is a key driver of organisational change, supporting Ngala to meet Strategic Plan commitments, reduce frontline burden, and demonstrate impact to funders, partners, and communities.

KEY RESPONSIBILITIES

- Drive organisational alignment with Ngala’s purpose and strategic priorities.
- Lead the organisation wide rollout, embedding, and continuous improvement of Ngala’s Outcomes Measurement Framework.
- Co‑design meaningful indicators, tools, and measurement processes with program teams, and provide hands‑on support to implement these in daily practice, ensuring data is relevant, practical, and insightful
- Support programs to collect high‑quality, reliable outcomes data that reflects client experience and service impact.
- Contribute outcomes evidence to tenders, grants, philanthropic proposals, and partnership development.
- Build strong, trusting relationships across the organisation to influence adoption and drive change.




- Manage collaborative relationships with universities, research institutions, and evaluation consultants.
- Support the selection, setup, and refinement of outcomes and evaluation systems, working collaboratively with data and IT teams.
- Contribute subject matter expertise to organisational data initiatives, including dashboards, data warehouse development, and cross program indicator alignment.

ABOUT YOU

As the successful candidate, you will have:

- Formal qualifications (minimum 3 years full-time study) in health, early childhood, social sciences, evaluation, or related fields.
- Demonstrated experience designing, implementing, or embedding outcomes measurement or evaluation systems at program or organisational level.
- Strong capability in data interpretation, analysis, and impact reporting, with the ability to translate complex information into clear, compelling insights.
- Proven ability to influence, coach, and lead change across multidisciplinary teams.
- Experience working with research partners, universities, or evaluation consultants.
- Exceptional communication and relationship building skills, with the ability to engage confidently with staff, leaders, and external stakeholders.
- High-level competency in MS Office and familiarity with SharePoint or similar document management systems.
- Ability to work independently, manage competing priorities, and thrive in a fast paced, change oriented environment.

Role requirements

- Able to work across other Ngala sites as required.
- Possession of a current National Police Clearance.
- Possession of a Working with Children Clearance.
- Possession of a current WA driver’s licence

As part of our commitment to being a Child Protected organisation, successful candidates are required to provide their Immunisation History Statement. While immunisations are highly encouraged, they are not mandatory. This information will help us assess and implement appropriate safety measures for everyone.

WHY JOIN US

We offer more than just a job, we offer a place where you can grow, lead, and contribute to real change.

- Salary Packaging benefits to increase take home pay
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📌 Outcomes And Impact Lead (Australia)
🏢 Ngala
📍 Australia