Permanent Full Time Contract Location: Coomalie Creek NT 0822 Salary: $94,472 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

A new beginning can create the pathway to lasting change. The Batchelor Transitional Accommodation Service is a brand new service supporting individuals and families experiencing, or at risk of, homelessness as they move towards safe, stable and sustainable housing outcomes. Working within a purpose built site of 96 accommodation units, you will play a key role in helping residents build their confidence, strengthen their independence and prepare for long term tenancy success. Reporting to the Program Manager and supported by the Team Leader, you will provide person centred, trauma informed and culturally safe case management to residents with a range of housing, health, family and wellbeing needs. This is an on-site position and offers the opportunity to work closely with residents through every stage of their transition, from intake and assessment through to housing planning, tenancy readiness and successful exits into longer term accommodation. You will work in a dynamic and evolving environment where no two days are the same,



combining relationship based support with comprehensive case management, stakeholder engagement and detailed administrative responsibilities. With approximately 80% of residents identifying as Aboriginal, this role is ideally suited to someone who values cultural safety, understands the importance of community connections and is passionate about supporting people to achieve meaningful and sustainable outcomes. Travel between Darwin and Batchelor is included within rostered working hours.

Your Key Responsibilities

- Deliver person centred case management, completing comprehensive assessments, case plans, safety plans and housing transition plans tailored to individual needs.
- Conduct intake, suitability and risk assessments, supporting safe entry into the service and ongoing reviews of support requirements.
- Support residents to develop tenancy readiness, independent living skills and strategies to sustain long term housing outcomes.
- Coordinate referrals, advocacy and access to housing, health, legal, financial, cultural and community support services.
- Build respectful and culturally safe relationships with residents, family members, community organisations, housing providers and government stakeholders.
- Maintain accurate case notes, reports, client records,



data collection requirements and funding compliance documentation within required timeframes.
- Participate in case reviews, team handovers, supervision, service improvement activities and community engagement initiatives that promote the service and strengthen outcomes for residents.

Requirements for Success

- Minimum two years' experience in homelessness, housing, community services, alcohol and other drugs, family and domestic violence or a related human services environment.
- Relevant degree, diploma or equivalent combination of qualifications and substantial industry experience in community services, social work, human services or a related discipline.
- Demonstrated experience delivering trauma informed case management, assessments, support planning, advocacy and coordinated service provision.
- Strong understanding of Aboriginal cultural systems, protocols and culturally safe practice, with the ability to build trust and meaningful relationships with Aboriginal individuals, families and communities.
- Excellent administrative, report writing, documentation and data management skills, with the ability to maintain accurate records in a highly administrative workplace.
- Ability to remain calm, resilient and professional when working with vulnerable people experiencing homelessness, trauma, health concerns, legal issues or challenging behaviours, while maintaining appropriate boundaries.
- Strong time management, adaptability and problem-solving skills, with the ability to work autonomously, manage competing priorities and respond effectively within a new and evolving service environment.

📌 Case Manager (Batchelor)
🏢 MA MISSION AUSTRALIA
📍 Batchelor