Job Description

About ForHealth At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values‑led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients. The Opportunity Due to recent growth, we have created an prospect for an additional Service Desk Analyst to join our team. The role will be based in our Leichardt, Sydney office and will be responsible for providing technical support and excellent customer service to our employees and health practitioners. In this role, you’ll be the first point of contact when users need help with their technology, providing friendly, professional support while gaining exposure to a wide range of systems and environments.

Key Responsibilities

- Respond to IT support requests in a friendly, professional, and timely manner
- Diagnose and resolve common hardware, software, and application issues
- Accurately log, update, and manage tickets within the service desk system
- Provide remote support and guide users through solutions step by step
- Create and update documentation and knowledge base articles




- Provide clear information and know when to Escalate more complex issues
- Follow up with users to ensure issues are fully resolved and they feel supported

About You

This position is ideal for someone starting out in IT or looking to take the next step in a career. Technologically savvy, bubbly personality, loves helping people and wants to learn & continuously improve. Familiarity with the ITIL framework would be beneficial but not essential. Rotating shifts: 7am-8pm Monday to Friday, 8am-1pm Saturday. Must be on‑site at Leichhardt office. Australian Citizen or Permanent Resident with unrestricted working rights – visa sponsorship not available.

Why Join Us

At ForHealth, our people are our lifeblood – we support, invest in, and grow our teams. In addition to a supportive working environment, you’ll enjoy:

- 20% off Dental treatments for you and family
- Employee Assistance Program (EAP) – 24/7 confidential support
- Fitness Passport – discount on gym memberships for you and family
- Private health insurance discounts

ForHealth Group is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages.

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📌 Sydney Service Desk Analyst - It Support & Customer Care
🏢 ForHealth Group
📍 Sydney