Customer Service OpportunitiesJoin a Team That Makes a Meaningful DifferenceAt Southern Metropolitan Cemeteries Trust (SMCT), we create extraordinary experiences. We create memories, care for our shared heritage, and support families through some of life's most important moments.As part of our Customer Service team, you'll play a vital role in delivering compassionate, professional support to our customers. Whether assisting families through their memorial journey, providing expert advice on our products and services, or managing customer enquiries, you'll help create positive experiences built on care, empathy and respect.With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and genuine care for one another.About the RolesWe are currently recruiting for a number of customer-facing positions across our Customer Service team. Opportunities may include:Sales ConsultantPlaques & Memorials ConsultantAll roles are centred around delivering exceptional customer experiences while supporting families with professionalism, empathy and care.Depending on the position you are matched to, your responsibilities may include:Providing expert advice on memorial products and servicesSupporting customers through key decisions with care and understandingManaging customer enquiries via phone, email and face-to-face interactionsPreparing quotes, invoices, deeds,



orders and other documentationCoordinating memorial installations and related customer requestsTracking and managing customer journeys from enquiry through to completionMaintaining accurate CRM and business recordsBuilding strong relationships with customers, funeral directors and internal stakeholdersContributing to continuous improvement initiatives and team successAbout YouWe're looking for people who are passionate about customer service and making a positive difference in the lives of others.You'll bring:Experience in customer service, sales, administration or relationship managementOutstanding communication and interpersonal skillsA genuine ability to connect with people and show empathyStrong organisational skills and attention to detailThe ability to manage multiple priorities in a fast-paced environmentConfidence using Microsoft Office and customer management systemsA collaborative, team-focused approachA current Australian Driver's Licence is desirable for some positions.Our Recruitment ProcessAs part of this recruitment campaign, shortlisted candidates will be invited to attend a group assessment session. Through this process, candidates may be considered for one or more opportunities across our Customer Service team, based on their skills, experience and interests.Please note:



Other customer-facing positions advertised by SMCT may have different responsibilities, requirements and recruitment processes. We encourage candidates to apply only for the role that best aligns with their skills, experience and interests.What's On Offer?We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:12 RDOs per year for full time employeesAccess to Leadership and Development ProgramsEmployee Health, Wellbeing and Assistance Programs, including complimentary onsite physio servicesFlexible working arrangementsImmediate access to unpaid parental leave and a short waiting period for paid parental leaveOpportunity to purchase additional annual leaveDiscounts at our employee café and onsite floristsDon't meet every requirement? We still encourage you to apply. Your unique strengths might be just what we need.We care for our colleagues and the community we serve. To protect one another, all successful candidates will be required to complete background checks.If you have any access requirements that may impact your participation in our recruitment process, please contact [email protected] so we can discuss any adjustments required.We're reviewing applications as they come in and may close this advertisement early, so we encourage you to apply as soon as possible.For more information about Southern Metropolitan Cemeteries Trust, visit www.smct.org.au.SMCT is an Equal Opportunity Employer and a Diversity Council Australia Member.

📌 Customer Service Opportunities (Springvale)
🏢 SMCT
📍 Springvale