IT Technician - User and Device Services Engineering, Carpenter House, Perth - PKC14382

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Technician, User and Device Services Engineering (Fixed Term until 31 October 2028) - PKC14382

We are recruiting a temporary IT Technician to join the User and Device Services Engineering team and support the implementation of the CYP project. The post will provide practical technical support for device preparation, deployment and migration activity across the school estate, helping to ensure that users and devices move successfully to the new environment.

You will provide first and second-line technical support and work alongside engineers, technicians, project colleagues and school staff. The role will combine project delivery, on-site support and Helpdesk activity, with travel to Council and school locations across Perth and Kinross.

The work will mainly take place during school and business hours. Some planned activity may require early mornings, evenings or occasional weekend working.

Key responsibilities

- Support the preparation, configuration, installation and deployment of Windows devices, peripherals and standard software for the CYP project.
- Assist with device migrations, user setup, testing and post-deployment support at school locations.
- Investigate and resolve technical issues arising during project delivery, escalating more complex matters where required.
- Provide first and second-line support by logging, prioritising, updating and resolving calls through the IT Helpdesk.
- Work collaboratively with colleagues and school staff to coordinate site activity and minimise disruption to learning and teaching.
- Maintain accurate device, asset and deployment records, including system data input and project documentation.
- Provide clear written and verbal progress updates,



highlighting risks, issues and outstanding actions.
- Carry out other suitable duties allocated in support of User and Device Services and the CYP project.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

You should be educated to HNC level in an ICT-related discipline or have substantial experience in a qualified ICT support environment.

You will be organised, customer focused and comfortable working across multiple sites as part of a busy technical team.

Essential skills and experience

- Experience of supporting Microsoft Windows 11 devices in an enterprise environment.
- Ability to install, configure, maintain and troubleshoot PCs, peripherals and standard software.
- Experience of handling technical enquiries, investigating faults and delivering practical resolutions.
- Ability to work collaboratively and build effective working relationships with technical and non-technical colleagues.
- Strong organisational skills, with the ability to manage competing priorities and take responsibility for your workload.
- Clear and confident communication skills, including the ability to explain technical issues to users with different levels of knowledge.
- Practical experience of Microsoft 365 and IT Service Management or Helpdesk software.
- You must have a valid driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
- Working with Microsoft System Centre Configuration Manager (SCCM), Microsoft Intune or similar device management tools.
- Using Active Directory and Microsoft Management Console (MMC).
- Supporting devices and services within an education or local authority environment.
- Experience of high-volume device deployment, refresh or migration projects.
- Supporting Android smartphones, iPads, audio-visual equipment and enterprise printing solutions.
- Using service desk tools such as Ivanti Service Desk.

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📌 IT Technician (Perth)
🏢 Perth And Kinross Council
📍 Perth