$85,597 - $85,597 a year

Full time

2d ago , from Peter MaCallum Cancer Cente - Peter Mac

People & Culture Helpdesk

- Ongoing, Full-time role – 80 hours per fortnight with a monthly ADO
- Parkville location, with multiple public transport options available
- Up to $85,597 per annum + salary packaging + super + five weeks annual leave

At Peter MacCallum Cancer Centre, our people are at the heart of everything we do. We're looking for a highly organised, customer-focused People & Culture Helpdesk Officer to join our team and provide exceptional support to employees, leaders, and external stakeholders across the organisation.

As the first point of contact for the People & Culture team, you'll play an important role in shaping the employee experience. Whether you're responding to enquiries, coordinating team activities, supporting leaders, organising events, or helping maintain the smooth day-to-day operation of the department, you'll make a meaningful contribution to the people who deliver world-class cancer care, research and education.

This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.

What You'll Be Doing

- Acting as the first point of contact for People & Culture enquiries via phone, email and ServiceNow.
- Providing responsive and professional support to employees, managers and external stakeholders.
- Coordinating meetings, events, training programs and team activities.
- Supporting the Directors of People & Culture, Employee Experience, and Health, Safety & Wellbeing with diary management and administrative support.
- Assisting with departmental reporting, documentation and continuous improvement initiatives.
- Supporting employee experience activities including awards, recognition programs and training events.
- Contributing to Health, Safety & Wellbeing initiatives and WorkCover administration as required.

About You

- A genuine passion for customer service and helping people.




- Exceptional communication and relationship-building skills.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and a commitment to maintaining confidentiality.
- Advanced Microsoft Office skills and confidence learning new systems.
- A proactive mindset with a focus on continuous improvement and problem solving.
- Previous experience in HR, administration, customer service or a similar support role will be highly regarded, as will experience within healthcare or other large, complex organisations.

Our Benefits

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and relaxing rooftop garden spaces
- Pathways for professional development and current career opportunities
- Five weeks annual leave, 17.5% leave loading, purchased leave options and monthly ADO’s

Inclusion and Belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

For a confidential discussion about this role, please contact:

Hiring Manager: Yon Sathicq

Email: ***@petermac.org

______________________________________________________________________________________________________

Position Summary

As first point of contact for the department, the role provides a high-level service to all internal and external stakeholders, ensuring that all queries are actioned in line with departmental processes and procedures within a timely and professional manner. The role is also responsible for providing administrative support and assistance to the Director People

📌 People and Culture Helpdesk (Melbourne)
🏢 Peter Mac
📍 Melbourne