Employment Type: Full Time Permanent Position Classification: Health Manager Level 4 Remuneration: $153,559 – $182,954, plus Superannuation Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment Hours Per Week: 38 hours Requisition ID: REQ701235 Closing Date: Thursday 12 November 2026 (11:59PM)

About us

- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.

About the role

- The HM4 Senior Business Analyst (Specialist) manages State ODS Program initiatives from conception through to implementation.
- The role leads the analysis, design, development and delivery of enterprise applications that use large volumes of real-time data, including the continued evolution of data-enabled, AI-driven and agentic solutions across NSW Health.
- The Senior Business Analyst is responsible for:
- Leading engagement with the Ministry of Health, Local Health Districts, eHealth NSW, HealthShare NSW, the Pillars and external organisations to identify requirements and design custom operational systems.
- Leading the planning, analysis, design, development, testing, implementation and continuous improvement of operational health systems, including responsible data and AI-enabled workflows.
- Producing high-quality Statements of Work, Business Requirements Definitions, Functional Design Specifications, process maps, change impact assessments, test cases and data dictionaries.
- Identifying,



assessing and managing risks, issues, dependencies and business impacts affecting solution quality, operational continuity, patient safety or timely delivery.

What you will do

- Analyse and document end-to-end processes, operational requirements, system interactions, data flows and service dependencies for patient transport, cleaning, portering and other initiatives as required.
- Translate operational needs into clear functional and non-functional requirements, including integrations with Computer Aided Dispatch, Task Management Systems and other operational platforms.
- Lead initiatives through planning, analysis, design, development, testing, implementation and continuous improvement, managing scope, quality, timelines, risks and governance.
- Engage frontline, operational, technical, finance, revenue and executive stakeholders through interviews, workshops, focus groups and working parties to resolve complex requirements and secure endorsement.
- Develop high-quality project artefacts and support the transition to intelligent, proactive and automated systems using real-time insights, predictive capabilities and AI-assisted workflows.

About you

- More than five years’ experience as a Senior Business Analyst in a large,



complex health or similarly regulated service environment, engaging frontline, operational, technical and executive stakeholders.
- Detailed knowledge of Non-Emergency Patient Transport and inter-hospital transfer processes, including referral, booking, eligibility, clinical priority, scheduling, dispatch, coordination, escalation and handover.
- Detailed knowledge of hospital cleaning management and portering processes, including task creation, prioritisation, allocation, dispatch, tracking, escalation and service-level reporting.
- More than two years’ experience with Computer Aided Dispatch or Task Management Systems and their integration with operational systems such as the Patient Flow Portal.
- More than five years’ experience eliciting complex needs and producing functional and non-functional requirements, user stories, process models, specifications, change assessments, test cases and data dictionaries.

For role related queries or questions contact Linda Toogood on [email protected] and quote REQ701235

Our commitment to Diversity and Inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive and versatile environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. If you identify as Aboriginal or Torres Strait Islander and would like assistance with y

📌 Senior Business Analyst (St Leonards)
🏢 Health System Support Group
📍 St Leonards