Full-time Ongoing | Coorparoo | Onsite ICT team

About the role

Villanova College is seeking an experienced ICT Helpdesk Technician to join our ICT team on a full-time ongoing basis, commencing January 2027.

This is a hand-on, frontline support role at a busy independent boys' school (Years 5-12), where you will be the first point of contact for staff and students across a wide range of hardware, software, and AV support needs. You will work under the guidance of the ICT Manager and alongside a collaborative ICT team, ensuring technology services across the College are delivered efficiently and to a high standard.

What You'll Be Doing

- Providing first-level support via phone, email, helpdesk ticketing, face-to-face counter, and classroom and campus support
- Logging, prioritising, and resolving helpdesk requests using a structured ticketing system
- Re-imaging laptops and deploying software using SCCM
- Supporting students with BYOD devices in a guide-and-advise capacity, including loan laptop management
- Maintaining and troubleshooting AV and classroom presentation equipment
- Ensuring the IT reception desk runs smoothly, with accurate asset labelling, fault records, and secure storage
- Preparing devices for relief and temporary teaching staff
- Escalating appropriately to senior ICT team members and keeping documentation current

What You'll Bring:

- Solid understanding of Windows 10 and macOS operating environments
- Working knowledge of Microsoft 365




- A methodical approach to diagnosing unfamiliar problems
- General understanding of networking and Active Directory account management
- Experience with a range of hardware: laptops, tablets, desktops, smartphones, data projectors, interactive TVs, and wireless presentation devices
- At least 2 years in an IT helpdesk or customer service environment
- Desirable: Experience with education IT systems including Moodle, Office 365, and/or G Suite
- Desirable: ITIL knowledge or certification
- Desirable: Prior experience in a school environment

Why Villanova

Villanova offers a welcoming, collegial and values-led workplace with professional development, wellbeing supports, and a strong sense of community consistent with the College’s Augustinian tradition.

Child Safety and Compliance

Villanova College is committed to providing a child-protected environment and maintaining a respectful workplace free from harassment and bullying. All staff are required to uphold the College’s Student Protection policies and may be subject to child safety, police and reference checks.

Terms and conditions of employment are in accordance with the Catholic Employers Single Enterprise Agreement (Religious Institute Schools of Queensland) 2023-2026.

Applicants must be eligible to work in Australia and have a valid Working with Children check (Blue card).

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📌 ICT Helpdesk Technician (Brisbane)
🏢 Villanova College
📍 Brisbane