Retail Manager - QVB, Strand Arcade, The Galeries

At Queen Victoria Building, The Strand and The Galeries, you'll help shape experiences across three of Sydney's most iconic city destinations. From heritage charm and premium retail to contemporary dining and vibrant city life, these destinations offer unique experiences for millions of visitors each year.

Join a team passionate about creating memorable moments in the heart of Sydney.

Take on a key retail leadership role across QVB, Strand Arcade and The Galeries, working closely with retailers to strengthen performance and deliver positive customer experiences. You’ll combine commercial thinking, strong relationships and retail expertise to support the ongoing performance of the three centres.

Please note: Thos role requires a rotating weekend shift, 1 in every 6 weekends.

What you’ll be doing

- Build strong, collaborative relationships with a dedicated portfolio of retailers, supporting their performance and addressing opportunities and challenges.

- Develop and implement retailer engagement and support strategies that contribute to sales, traffic, profitability and customer experience.

- Manage key tenancy and lease requirements, including retailer onboarding, lease variations, storage licences, compliance and centre standards.

- Analyse sales and financial performance, manage centre-controlled debt and support reporting across systems including Tableau, Salesforce, JDE and Anaplan.

- Partner with Operations, Leasing, Marketing, Finance and the wider Asset Team to improve centre presentation, retailer outcomes and customer experience.

The impact you’ll have

- Strengthen retailer engagement and satisfaction across QVB, Strand Arcade and The Galeries.

- Use retailer, sales and industry insights to identify opportunities that support NPI, sales and broader centre performance.





- Help retailers improve performance through regular engagement, performance reviews and targeted support.

- Support effective management of lease compliance, percentage rent, capped occupancy, storage and centre-controlled debt.

- Contribute to the strategic retail mix and initiatives that support the ongoing performance and growth of the centres.

About you

You’re an experienced retail or property professional who combines strong retailer relationships with commercial thinking, financial acumen and a sound understanding of leases and retail fundamentals; a relevant tertiary qualification is desirable.

- Demonstrated experience developing and managing retailer relationships to drive commercial outcomes.

- Solid working knowledge of retail legislation, leases and retail fundamentals.

- Proven financial acumen, including reporting and the ability to use commercial insights to support decision-making.

- Strong stakeholder management, communication and collaboration skills across internal and external groups.

- Strong organisational, compliance, problem-solving and time management capability, with a customer-focused approach.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

- Flexible working options

- Birthday leave & purchased additional leave

- $1,000 worth of VCX securities rewarded for eligible team members

- Generous Parental Leave

This role requires a commercially minded, relationship-driven professional who thrives in a collaborative, fast-paced environment.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and dev

📌 Retail Manager (Sydney)
🏢 Vicinity Centres
📍 Sydney