Hybrid Customer Operations Lead (Brisbane)

Hybrid Customer Operations Lead (Brisbane)

12 Nov
|
Virgin Australia
|
Brisbane

12 Nov

Virgin Australia

Brisbane

Virgin Australia in Brisbane is seeking a energetic Centre of Excellence Leader for Customer Operations Contact Centres. You will coach and develop onshore specialist teams, champion both guests and staff, and ensure daily performance and service quality.

You will engage with guests, support premium loyalty programs, coordinate with offshore partners, and drive improvements using feedback and data. This role blends hands-on leadership with strategic workforce planning in a hybrid setup.

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📌 Hybrid Customer Operations Lead (Brisbane)
🏢 Virgin Australia
📍 Brisbane

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