National Franchisee Support and Business Development Manager

Dream Doors Kitchen's Head Office is seeking a collaborative, experienced and passionate Business Development and Franchisee Support Manager to join our team. The role requires a strong understanding of kitchen renovation processes, products and services, sales and various business management systems. If successful, you will be responsible for driving the growth and success of our franchise network.

The franchise network is nationwide and Head Office is based in Sydney however we are open to giving the right candidate the flexibility of working from home if based interstate.

Key responsibilities

Develop and implement effective recruitment strategies to attract new franchisees alongside the marketing team.

Increase Franchise sales in regional areas.

Manage the recruitment process, including sourcing, conducting interviews, background checks, and reference checks of potential franchisees for further evaluation by senior management.

Work with our legal team in preparing Franchise Agreements.

Provide comprehensive in-house and in-field training sessions to new and established franchisees on kitchen renovation elements, products and trends.

Provide effective value proposition-based sales training to new and existing franchisees.

Conduct regular field visits and remote meetings with franchisees across Australia.

Provide ongoing training, support, and guidance to franchisees to ensure they meet their business goals and objectives

Collaborate with our IT team to troubleshoot issues with business operating and accounting systems.

Drive growth across the network in collaboration with senior management.





Develop and maintain strong relationships with franchisees and key stakeholders to ensure open communication and high levels of satisfaction.

Work closely with the General Manager to identify areas of improvement and implement strategies to enhance Franchisee performance.

Monitor franchisee compliance with franchise agreements and systems, and report to the General Manager where necessary.

Provide regular reporting on key performance indicators to the General Manager.

Utilise communications skills and knowledge of the kitchen industry to manage complaints coming into the network

Present trends and developments from within the industry and the network at meetings and conferences

Monitor and growth nationally apporved supplier relationships

About you

Practical experience in business and/or have owned and run a business yourself.

Bachelor's degree (or equivalent qualifications and experience) in business or a related field.

Extensive knowledge of kitchen construction, renovation products and trends in the industry (including kitchen doors, hardware, splashbacks, and stone benchtops).

Experience in franchise training, field support, and recruitment.

Robust knowledge of Salesforce-based CRM and business operating systems, as well as the Xero accounting system.

Excellent communication, collaboration, interpersonal, and problem-solving skills.

Strong leadership and management skills.

Ability to work independently and manage multiple priorities.

Demonstrated problem-solving skills and ability to work to time frames where necessary.

A willingness to learn and a growth mindset.

Willingness to travel frequently and work flexible hours as required.

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📌 National Franchisee Support and Business Development Manager (Sydney)
🏢 Dream Doors Kitchens
📍 Sydney