About the role

The Health Information Team is on the hunt for their next Health Information Services Officer to join their Team in a fixed term capacity – 12 months – 38 hours per week.

The Health Information Services Officer is responsible for the handling and processing of physical documents and/or digital information, ensuring health information is available in a timely manner to authorised Mater staff as part of Mater’s health record. The Health Information Services Officer role undertakes preparation, scanning and quality operational functions in line with Mater health record policies and privacy requirements.

Salary range

Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 + access to many staff perks

What you’ll be doing

- Ensure the accurate and timely management of documents and processing of information into the Mater health record to support the provision of clinical care
- Maintain high data integrity by validating patient identification and encounter information through accurate data and document verification during processing and quality assurance processes
- Support Clinicians by prioritising the processing of key documentation to enable timely clinical decision-making
- Fulfil end-to-end medical records workflow operational requirements, including receiving, tracking, batching, preparing, scanning, and filing of physical documents and processing of information
- Ensure efficient processing of high-volume documentation such as current attendance records (CARs), ambulatory records, referrals, and loose-leaf documentation
- Assist in record retention and destruction processes to minimise storage costs and maintain records compliance requirements

About you

- Previous high-volume document management processing knowledge and skills
- Administration experience in a hospital or health setting
- Follow direction from Team Leader and Manager while demonstrating accountability for individual work tasks




- Perform additional duties as required to support service delivery

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

- Career growth opportunities across healthcare, corporate, research and leadership pathways
- Professional development and learning through Mater Education and internal development programs
- Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car
- Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
- Fitness Passport access and a range of lifestyle, retail and travel discounts
- Discounted parking and reduced prices at Mater cafés and coffee outlets
- A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. #GetBetterWithMater

Applications close Monday 23rd of November 2026 – please note, we may contact applicants prior to the closing date

Direct applications only — we are not engaging recruitment agencies at t

📌 Health Information Services Officer (City of Gold Coast)
🏢 Mater Health Services
📍 City of Gold Coast