Commercial Property Claims Specialist – Business Interruption

Opportunity to work with one of Australia’s largest general insurers

Manage a technical portfolio of COVID-19 business interruption claims

Open to applicants based in NSW, VIC, QLD and WA - Hybrid/remote opportunity

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Hollard is looking for an experienced claims professional with proven business interruption experience to join our Broker Claims Team on a 12 month max term contract. You’ll help small to medium Australian businesses through their time of need, working with insurance intermediaries to deliver fair and timely outcomes.

You’ll be part of a small, friendly team, collectively managing a portfolio of aged COVID-19 business interruption and commercial property claims. This is a highly technical role, and you’ll be heavily involved in disputes, AFCA, IDR and litigation.

Your duties and responsibilities

Manage claims end to end from notification through to settlement,



ensuring decisions are timely, consistent and well documented

Assess coverage and liability against policy wording, legislation, case law and regulatory guidance, including complex business interruption extensions, exclusions and indemnity periods

Work with loss adjusters, forensic accountants and legal counsel to quantify and validate losses, and set and monitor claim reserves

Handle aged and previously declined claims, including disputes, AFCA, IDR and litigation, and upscale complex or high value matters

Communicate clearly and empathetically with policyholders, brokers and lawyers, and maintain accurate file notes in Guidewire ClaimCenter

About You

Substantial commercial or business package claims experience, with prior business interruption experience essential

Proven ability to interpret complex policy wording and determine Hollard’s legal position on challenging claims

Experience dealing with brokers, lawyers, assessors, adjusters and direct customers

Strong working knowledge of the General Insurance Code of Practice, Insurance Contracts Act and Privacy Act, with a relevant industry or legal qualification highly desirable

Exceptional attention to detail, with the ability to get across large case files quickly,



work autonomously and manage competing priorities under pressure

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the chance, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

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📌 Commercial Property Claims Specialist – Business Interruptions (Sydney)
🏢 Hollard Insurance
📍 Sydney