As a Customer Support Specialist, you’ll play a vital role in supporting our Solicitor, Discharge, and Mortgage Specialist Teams. You’ll be the backbone of our administrative operations, ensuring accuracy, timeliness, and exceptional service delivery.

Key Responsibilities

Provide comprehensive admin support to legal and mortgage teams.

Manage incoming calls with professionalism and efficiency.

Coordinate settlement bookings with third parties.

Prepare and verify security packets for lenders.

Handle incoming/outgoing mail and scanning duties.

Confirm mortgage registrations and liaise with solicitors on unregistered mortgages.

Perform accurate data entry and system updates using Lextech software.

Respond to lender instructions in line with service level agreements.

Assist with ad hoc tasks from solicitors and the executive team.

What We’re Looking For

We’re seeking someone who brings:

High attention to detail and accuracy

A solutions-focused mindset

Flexibility and a proactive approach to work

Why Join Us?

Be part of a forward-thinking team that values your contribution.

Work in a cooperative and supportive environment.





Gain exposure to legal and financial processes in a fast-paced setting.

Enjoy opportunities for growth and development.

If you're passionate about delivering exceptional support and thrive in a detail-driven role, we’d love to hear from you.

About us

Lextech is a leading national law firm and technology provider, specialising in legal services and financial and banking technology solutions.

We are experts in mortgage processing and settlement services, proudly supporting many of Australia’s most trusted banks and lending institutions.

At the heart of our business is our people. We believe our greatest achievement is helping you thrive; supporting your growth, learning, and success every step of the way.

Our team is made up of remarkable individuals from diverse backgrounds, bringing a wealth of experience and perspectives. We pride ourselves on delivering exceptional legal and customer service in a fast-paced environment and we know that’s only possible by fostering an inclusive, progressive, and supportive workplace.

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📌 Customer Support Specialist (Melbourne)
🏢 Lextech
📍 Melbourne