Job Description

As Operations Coordinator, Public Programs and Education, you will coordinate the day-to-day operations of Museums Victoria's Public Programs and Education department, supporting the successful delivery of education programs, public events and audience experiences. Working closely with producers, managers and frontline staff, you will lead workforce coordination for Melbourne Museum's Learning Facilitator team, including rostering, operational planning, staff development and performance management.

You will play a key role in ensuring programs and events are appropriately resourced, operationally effective and delivered to a high standard, while supporting innovative and engaging experiences for visitors across Museums Victoria.

- Coordinate staffing and rostering of Learning Facilitators to support the delivery of public programs, events and education experiences.Lead and support a frontline public-facing team through coaching, mentoring, training and performance management.
- Analyse program delivery requirements and workforce needs to ensure appropriate staffing levels during peak and operationally complex periods.
- Coordinate staff inductions, training and capability development to support high-quality program delivery and audience experiences.
- Support producers in the planning, development and delivery of Melbourne Museum public programs and events.
- Maintain accurate operational records and generate reports to support planning, workforce management and continuous improvement.
- Assist managers with recruitment, onboarding, leave coordination and other people-related processes.




- Provide administrative support including resource coordination, purchase orders requisitions, equipment management and payment processing.
- Build effective working relationships across Melbourne Museum, Scienceworks and Immigration Museum to support a flexible and collaborative staffing model.
- Demonstrated experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
- Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
- Strong administration skills, including experience using Microsoft 365 applications, particularly Excel and Outlook, and workforce management systems such as TANDA or similar.
- Well-developed communication and interpersonal skills, with the ability to build positive working relationships and communicate effectively with stakeholders at all levels.
- Experience supporting the delivery of programs, events or audience-facing activities in a fast-paced operational environment.
- Highly developed organisational skills and the ability to manage competing priorities,



improve processes and work effectively both independently and collaboratively.
- A commitment to fostering an inclusive, safe and values-driven workplace culture.

About the Candidate

requisitions, equipment management and payment processing.

- Build effective working relationships across Melbourne Museum, Scienceworks and Immigration Museum to support a flexible and cooperative staffing model.
- Demonstrated experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
- Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
- Strong administration skills, including experience using Microsoft 365 applications, particularly Excel and Outlook, and workforce management systems such as TANDA or similar.
- Well-developed communication and interpersonal skills, with the ability to build positive working relationships and communicate effectively with stakeholders at all levels.
- Experience supporting the delivery of programs, events or audience-facing activities in a fast-paced operational environment.
- Highly developed organisational skills and the ability to manage competing priorities, improve processes and work effectively both independently and collaboratively.
- A commitment to fostering an inclusive, safe and values-driven workplace culture.

APPLICATIONS CLOSE: 27 November 2026 (11.59pm)

Work Environment

This is a full-time ongoing position. The salary on offer is VPS Gra

📌 Operations Coordinator (Melbourne)
🏢 Familyandkids
📍 Melbourne